Outsourcing Age

Outsource firm opens second site in Makati for US clients

Author: OutsourcingAge Editor

RAINMAKER Systems Philippines, Inc., provider of business process outsourcing (BPO) telesales services and e-commerce solutions, formally opened its second site in Makati Tuesday, saying the country offered the firm the most “effective cost reduction schemes.”

Micheal Silton, Rainmaker Systems chief executive officer, told reporters the new site has 412 “capable” seats and 250 more production seats.

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Tags: Business Process Outsourcing, Outsourcing Provider, Philippines
September 2nd, 2010  |  Posted in Company News, Outsourcing News  |  No Comments »

Ayala Land to build more BPO buildings, cites demand rebound

Author: OutsourcingAge Editor

PROPERTY GIANT Ayala Land, Inc. plans to hike office spaces for business process outsourcing (BPO) firms in the next few years given renewed demand, its top executive said.

More office spaces will be available in the next few years as Ayala Land taps provinces for further expansion. “An example is our BPO building in Iloilo and Bacolod [in Negros Occidental],” Ayala Land President Antonino T. Aquino told reporters late last week.

At end-2009, Ayala Land had a total space for lease of 347,000 square meters (sq. m.), of which 67% were occupied as of end-June, up from 58% in the same period last year.

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Tags: Business Process Outsourcing, Environment, Philippines, Strategic Outsourcing
September 1st, 2010  |  Posted in Company News  |  No Comments »

Accenture Wins BPO Deal in Norway

Author: OutsourcingAge Editor

BPO provider Accenture recently announced that it has won a three year contract with Norwegian aluminum producer Norsk Hydro ASA.

Accenture will deliver technical support and maintenance services globally to the company’s SAP systems. By choosing to outsource tech support, Norsk Hydro expects to maximize the functionality and affordablility of its SAP systems.

As soon as this October, Accenture will assist Norsk’s clientele globally through its call centers in Germany and India.

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Tags: Business Process Outsourcing, Outsourcing Provider, Outsourcing Services
August 31st, 2010  |  Posted in Company News  |  No Comments »

AEGIS ranks fourth in DATAQUEST top 20 BPO ranking

Author: OutsourcingAge Editor

Mumbai: Aegis, a global outsourcing services company and part of the Essar Group, today said it has been ranked fourth amongst top business process outsourcing (BPO) players in the country in a recent survey by Dataquest, a leading knowledge publication from the house of CyberMedia. In an otherwise tumultuous year that saw several businesses come under pressure owing to the economic slowdown, Aegis improved its ranking by two places over the previous year, thereby emerging as one of the fastest-growing BPOs in the country.

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Tags: India, Outsourcing Provider
August 30th, 2010  |  Posted in Company News  |  No Comments »

Offshore-only BPO model won’t work: Firstsource MD

Author: OutsourcingAge Editor

One of the few third-party back-office firms of global scale to be listed out of India, Firstsource Solutions is now headed by a British national, Matthew Vallance. Mr Vallance, who took over from Ananda Mukherji as CEO & MD, completes one month in office on Friday. Mr Vallance believes the way forward for the BPO firm is to focus on its areas of specialisation, such as collections in the financial services segment, rather than spread itself across a number of service offerings.

The firm, an early mover in the domestic BPO market, is also now looking at Australia for business. In an interview with N Shivapriya, Mr Vallance talks about sensitivity around job losses and offshoring, its failed partnership with Metavante and why he believes an offshore-only BPO model will not work.

You had a headstart in healthcare much before other India-based BPO providers through your MedAssist acquisition. How do you plan to leverage that?

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Tags: Offshore Outsourcing, Outsourcing Provider
August 27th, 2010  |  Posted in Company News, Outsourcing News  |  No Comments »

Teleperformance acquires beCogent

Author: OutsourcingAge Editor

Teleperformance, a provider of outsourced CRM and contact centre services, has acquired 100% of the equity of UK-based beCogent, a provider of contact centre offerings.

beCogent has around 3,000 employees at its four call centers in Airdrie, Erskine, Kilmarnock and Glasgow and forecast 2010 revenue of approximately £50m.

The company is based in Scotland and has experience in numerous industry sectors, with an emphasis on the retail, financial services and telco/ISP industries.

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Tags: Acquisitions
August 26th, 2010  |  Posted in Company News  |  No Comments »

WNS Global Services to invest USD 15-mn to open new centers

Author: OutsourcingAge Editor

MUMBAI: Leading global BPO player, WNS Global Services, plans to invest USD 15-million to open new centers in India in 2010, a top company official said.

The NYSE-listed WNS is serving 200-plus global clients from 21 delivery centers world-wide.

“In 2010, our capex is expected to be around USD 15- million and a lot of it will be invested in new centers in India. WNS is a global company and India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view,” WNS Global Services Group CEO, Keshav R Murugesh, told PTI here.

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Tags: Business Process Outsourcing, Call Center, India, Outsourcing Provider
August 25th, 2010  |  Posted in Company News  |  No Comments »

BPO managers told to improve ties with teams

Author: OutsourcingAge Editor

CALL CENTER and outsourcing managers should invest more in building “cordial relationships” with workers to lessen the attrition rate, according to executives of two local business process outsourcing (BPO) companies.

Marife B. Zamora, Convergys Philippines, Inc. vice-president and country manager, told BusinessWorld on the sidelines of an industry forum that employees should be treated as firms’ biggest investments.

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Tags: Outsourcing Industry, Outsourcing Provider, Relationships
August 24th, 2010  |  Posted in Company News  |  No Comments »

Perriello gets frank about job outsourcing

Author: OutsourcingAge Editor

In an exclusive interview with The Union Star (TUS) following his town hall last Thursday in Charlotte Court House, Congressman Tom Perriello spoke candidly about his year and a half yearlong introduction to the state capitol.

TUS: How hard has it been for you to adjust to the political life?

Perriello: Mind blowing! Soul crunching! It’s the most miserable job I’ve ever loved. It’s really amazing. It’s great to have the opportunity to help people but there’s a lot of playing games. We’ve got to get Washington to care about the average person. The legislative branch is a mess with its own ways of doing things…and everyone knows the squeaky wheel gets all the grease. It holds up progress.

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Tags: Environment, Opinions, Outsourcing Industry
August 23rd, 2010  |  Posted in Individual News  |  No Comments »