Outsourcing Age

Outsource firm opens second site in Makati for US clients

Thursday, September 2nd, 2010

RAINMAKER Systems Philippines, Inc., provider of business process outsourcing (BPO) telesales services and e-commerce solutions, formally opened its second site in Makati Tuesday, saying the country offered the firm the most “effective cost reduction schemes.”

Micheal Silton, Rainmaker Systems chief executive officer, told reporters the new site has 412 “capable” seats and 250 more production seats.

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Tags: Business Process Outsourcing, Outsourcing Provider, Philippines
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Offshore-only BPO model won’t work: Firstsource MD

Friday, August 27th, 2010

One of the few third-party back-office firms of global scale to be listed out of India, Firstsource Solutions is now headed by a British national, Matthew Vallance. Mr Vallance, who took over from Ananda Mukherji as CEO & MD, completes one month in office on Friday. Mr Vallance believes the way forward for the BPO firm is to focus on its areas of specialisation, such as collections in the financial services segment, rather than spread itself across a number of service offerings.

The firm, an early mover in the domestic BPO market, is also now looking at Australia for business. In an interview with N Shivapriya, Mr Vallance talks about sensitivity around job losses and offshoring, its failed partnership with Metavante and why he believes an offshore-only BPO model will not work.

You had a headstart in healthcare much before other India-based BPO providers through your MedAssist acquisition. How do you plan to leverage that?

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Tags: Offshore Outsourcing, Outsourcing Provider
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Can the Philippines become the new regional center for MNCs?

Monday, August 16th, 2010

Multinational corporations have located shared services facilities in the Philippines for three reasons, according to a recent study conducted by the Business Processing Association of the Philippines (BPAP) and Hewitt Associates. The number one reason is the talent profile, as survey after survey on the business process outsourcing (BPO) industry tells us. People are at the core of the Philippines’ success.

Incidentally, shared services is a subset of the BPO industry, although many of these firms prefer not to be lumped into the BPO category. Instead, they emphasize that their staff located in the Philippines are an extension of their head offices, noting that employees work directly for the company in full-time positions. They typically report to executives based not in the Philippines but in their world headquarters—except in cases in which global executives live and work in the Philippines.

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Tags: Asia Pacific, Business Process Outsourcing, Philippines
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IT, BPO firm expands footing in Philippines

Monday, August 9th, 2010

MANILA, Philippines—A world-leading information technology, consulting, and business process outsourcing services company on Wednesday formally announced the expansion of its recently opened global delivery center in Manila.

Cognizant , which employs some 200 professionals in Manila, said that the expansion would allow the company to accommodate as much as 600 more professionals.

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Tags: 1: Outsourcing, Business Process Outsourcing, IT, Outsourcing Provider, Outsourcing Services, Philippines
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Quintiles widens choice by outsourcing voluntary perks

Thursday, August 5th, 2010

Quintiles has outsourced its voluntary benefits scheme to enhance the offering to its 2,000 UK employees.

The bio and pharmaceutical services firm replaced its in-house discount scheme with one supplied by Edenred that offers staff a broader choice of benefits.

Quintiles conducted a survey of employees’ views of its benefits, and found that its previous discount scheme was not highly valued by workers.

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Tags: Options, Strategic Outsourcing
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GM Renews Massive Outsourcing Deal with HP

Tuesday, August 3rd, 2010

General Motors today said it has renewed its multi-year agreement to acquire a wide range of IT services, including support for manufacturing software, from Hewlett-Packard Co.

HP valued the five-year deal at $2 billion.

The renewal, which comes a year ahead of schedule, covers a scope of work that is “similar” to the IT services that HP currently provides to GM, said Mark Collins, HP Enterprise Services’ vice president of the General Motors account, in an interview with Managing Automation. Collins declined to specify how the new deal differs from services HP has traditionally supplied to GM. He did, however, say that the contract calls for HP to deliver some applications and other services faster “to help GM support its business.”

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Tags: Outsourcing Deals, Outsourcing Services, Relationships, Service Providers, Strategic Outsourcing
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Bharti Airtel shortlists five IT firms for Africa outsourcing deal

Wednesday, July 28th, 2010

Indian operator to award contract worth more than $1 billion.

Bharti Airtel Ltd. has shortlisted five companies for a contract worth more than $1 billion to provide technology outsourcing services for its newly acquired African operations, the Economic Times newspaper reported Friday, citing two unnamed people with direct knowledge of the matter.

The report said International Business Machines Corp.–which currently provides information technology services to Bharti Airtel in India and Sri Lanka–Hewlett-Packard Co. and Accenture PLC are among the multinational vendors, while Wipro Ltd. and Tech Mahindra Ltd. are the Indian vendors that have been shortlisted.

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Tags: India, IT, Outsourcing Contracts, Outsourcing Services, Service Providers
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Incentive scheme soon for IT firms planning to set up rural BPOs

Tuesday, July 27th, 2010

CHENNAI: The government will soon come out with an incentive scheme for IT companies planning to set up rural BPO centres.

“We’re in the final stages of approval for the scheme that will have a capital subsidy and training subsidy component for rural BPOs,” P.W.C. Davidar, IT Secretary, told The Hindu on the sidelines of ‘An Evening with the IT Minister,’ an interactive session hosted by CII-NASSCOM with IT Minister Poongothai Aladi Aruna.

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Tags: Environment, India, IT
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Harbinger venture signs NSN in $7B outsourcing deal

Thursday, July 22nd, 2010

Fresh off its agreement to buy Motorola Inc.’s networks business, Nokia Siemens Networks said it will build Harbinger Capital Partners’ LTE network in an eight-year deal valued at $7 billion, marking NSN’s biggest North American contract and the largest outsourcing deal in the United States.

Harbinger, meanwhile, released more details about its plan to build out a nationwide LTE network under a wholesale model, selling to wireless operators and other companies that want to offer branded wireless service. The company said it is launching LightSquared and announced it management team, led by former Orange executive Sanjiv Ahuja, who will become chairman and CEO.

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Tags: Business Process Outsourcing, Infrastructure Issues, IT, Outsourcing Provider, Outsourcing Services
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