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		<title>Firstsource Solutions expands its BPO footprint to Australia</title>
		<link>http://www.outsourcingage.com/?p=824</link>
		<comments>http://www.outsourcingage.com/?p=824#comments</comments>
		<pubDate>Thu, 09 Sep 2010 14:31:40 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[Business Process Outsourcing]]></category>
		<category><![CDATA[Outsourcing Provider]]></category>
		<category><![CDATA[Strategic Outsourcing]]></category>

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		<description><![CDATA[
			
				
			
		
Firstsource Solutions Ltd, the business process outsourcing (BPO) firm promoted by India’s largest private bank and the country’s second-largest bank ICICI Bank Ltd, is expanding its footprint to Australia, said its new chief executive Matthew Vallance. ICICI owns about 20% of Firstsource.
ICICI currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United [...]]]></description>
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		<title>Largest Philippine BPO Company Unveiled</title>
		<link>http://www.outsourcingage.com/?p=821</link>
		<comments>http://www.outsourcingage.com/?p=821#comments</comments>
		<pubDate>Wed, 08 Sep 2010 06:01:23 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[Business Process Outsourcing]]></category>
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		<category><![CDATA[Philippines]]></category>

		<guid isPermaLink="false">http://www.outsourcingage.com/?p=821</guid>
		<description><![CDATA[
			
				
			
		
In what is now becoming a global trend another large BPO merger has taken place.
Philippine Long Distance Telephone Co. (PLDT), announced the consolidation of PLDT’s outsourcing business Ventus which merged with SPi and is now known as SPi Global Holdings. It  is now the largest Filipino-owned BPO firm with three core units — content, [...]]]></description>
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		<title>Convergys upgrades RP command center</title>
		<link>http://www.outsourcingage.com/?p=819</link>
		<comments>http://www.outsourcingage.com/?p=819#comments</comments>
		<pubDate>Tue, 07 Sep 2010 06:01:16 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
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Convergys Corporation, the largest business process outsourcing (BPO) provider in the country, has activated a new state-of-the-art command center in the Philippines that has the capacity to monitor and manage the huge call volumes coming into its contact centers and through its communications network around the world.
Located in the premier central business district of Manila, [...]]]></description>
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		<title>OFWs find career success in BPO company</title>
		<link>http://www.outsourcingage.com/?p=817</link>
		<comments>http://www.outsourcingage.com/?p=817#comments</comments>
		<pubDate>Mon, 06 Sep 2010 06:01:41 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[Outsourcing News]]></category>
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		<guid isPermaLink="false">http://www.outsourcingage.com/?p=817</guid>
		<description><![CDATA[
			
				
			
		
MANILA, Philippines &#8211; Five years ago, when Mark Barachina first arrived in Singapore, he fell in love with the country. He successfully found employment there and was able to fulfill a dream for himself and his family to live and work abroad.
Today, however, Barachina is back in the country after realizing his career dreams were [...]]]></description>
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		<title>Parseq Plc acquires BPO firm Avance Ltd</title>
		<link>http://www.outsourcingage.com/?p=811</link>
		<comments>http://www.outsourcingage.com/?p=811#comments</comments>
		<pubDate>Fri, 03 Sep 2010 06:01:35 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[Acquisitions]]></category>
		<category><![CDATA[Business Process Outsourcing]]></category>

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Parseq  (LON:PSQ) (which recently changed its name from Intelligent Environments after its reverse acquisition of Documetric Ltd.) made further acquisitions in the fixed assets, staff and customer contracts of Avance Group Limited and Avance Rutherglen Limited.  Avance is a Customer Relationship Managment (CRM), credit management outsourcing and business intelligence provider that serves the utilities and [...]]]></description>
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		<title>Outsource firm opens second site in Makati for US clients</title>
		<link>http://www.outsourcingage.com/?p=810</link>
		<comments>http://www.outsourcingage.com/?p=810#comments</comments>
		<pubDate>Thu, 02 Sep 2010 14:27:18 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[Outsourcing News]]></category>
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RAINMAKER Systems Philippines, Inc., provider of business process outsourcing (BPO) telesales services and e-commerce solutions, formally opened its second site in Makati Tuesday, saying the country offered the firm the most “effective cost reduction schemes.”
Micheal Silton, Rainmaker Systems chief executive officer, told reporters the new site has 412 “capable” seats and 250 more production seats.
“Our [...]]]></description>
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		<title>Ayala Land to build more BPO buildings, cites demand rebound</title>
		<link>http://www.outsourcingage.com/?p=808</link>
		<comments>http://www.outsourcingage.com/?p=808#comments</comments>
		<pubDate>Wed, 01 Sep 2010 06:01:25 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[Business Process Outsourcing]]></category>
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PROPERTY GIANT Ayala Land, Inc. plans to hike office spaces for business process outsourcing (BPO) firms in the next few years given renewed demand, its top executive said.
More office spaces will be available in the next few years as Ayala Land taps provinces for further expansion. “An example is our BPO building in Iloilo and [...]]]></description>
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		<title>Accenture Wins BPO Deal in Norway</title>
		<link>http://www.outsourcingage.com/?p=806</link>
		<comments>http://www.outsourcingage.com/?p=806#comments</comments>
		<pubDate>Tue, 31 Aug 2010 06:01:04 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[Business Process Outsourcing]]></category>
		<category><![CDATA[Outsourcing Provider]]></category>
		<category><![CDATA[Outsourcing Services]]></category>

		<guid isPermaLink="false">http://www.outsourcingage.com/?p=806</guid>
		<description><![CDATA[
			
				
			
		
BPO provider Accenture recently announced that it has won a three year contract with Norwegian aluminum producer Norsk Hydro ASA.
Accenture will deliver technical support and maintenance services globally to the company&#8217;s SAP systems. By choosing to outsource tech support, Norsk Hydro expects to maximize the functionality and affordablility of its SAP systems.
As soon as this [...]]]></description>
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		<title>AEGIS ranks fourth in DATAQUEST top 20 BPO ranking</title>
		<link>http://www.outsourcingage.com/?p=804</link>
		<comments>http://www.outsourcingage.com/?p=804#comments</comments>
		<pubDate>Mon, 30 Aug 2010 06:34:05 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[India]]></category>
		<category><![CDATA[Outsourcing Provider]]></category>

		<guid isPermaLink="false">http://www.outsourcingage.com/?p=804</guid>
		<description><![CDATA[
			
				
			
		
Mumbai:  Aegis, a global outsourcing services company and part of the Essar Group, today said it has been ranked fourth amongst top business process outsourcing (BPO) players in the country in a recent survey by Dataquest, a leading knowledge publication from the house of CyberMedia. In an otherwise tumultuous year that saw several businesses [...]]]></description>
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		<title>Offshore-only BPO model won&#8217;t work: Firstsource MD</title>
		<link>http://www.outsourcingage.com/?p=802</link>
		<comments>http://www.outsourcingage.com/?p=802#comments</comments>
		<pubDate>Fri, 27 Aug 2010 09:35:45 +0000</pubDate>
		<dc:creator>OutsourcingAge Editor</dc:creator>
				<category><![CDATA[Company News]]></category>
		<category><![CDATA[Outsourcing News]]></category>
		<category><![CDATA[Offshore Outsourcing]]></category>
		<category><![CDATA[Outsourcing Provider]]></category>

		<guid isPermaLink="false">http://www.outsourcingage.com/?p=802</guid>
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One of the few third-party back-office firms of global scale to be listed out of India, Firstsource Solutions is now headed by a British national, Matthew Vallance. Mr Vallance, who took over from Ananda Mukherji as CEO &#38; MD, completes one month in office on Friday. Mr Vallance believes the way forward for the BPO [...]]]></description>
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