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About Outsourcing Age™ by: OutsourcingAge Staff
February 21, 2010, 13:46
After a long absence, Outsourcing Age™ is back on the web! The Second Age of Outsourcing is upon us. Is your business ready? OutsourcingAge™ will…
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February 21, 2010, 16:54
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Editorial by: OutsourcingAge Editor
May 6, 2010, 22:08
Ortigas Is Doomed! Manila To Be Destroyed! Recent news makes it sound like the end is near for Manila. But is it? It is true that Manila, and Ortigas…
Contents by: OutsourcingAge Staff
March 9, 2010, 17:25
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Outsourcing Posts

Uncategorized (14)
- L&T Power to outsource parts manufacturing by: OutsourcingAge Editor
  August 20, 2010, 01:01
  Engineering and construction major Larsen and Toubro’s (L&T) subsidiary L&T Power plans to outsource equipment manufacturing activities at Hazira to…
- Outsourcing the Womb by: OutsourcingAge Editor
  May 19, 2010, 01:02
  For many childless couples all over the world, India is becoming the go-to place. We may have started off outsourcing software development, but now we are…
- e4e Opens Delivery Center in Noida by: OutsourcingAge Editor
  May 11, 2010, 01:04
  e4e, a leading provider of ITES and BPO Solutions & Services, has opened a new facility in Noida as part of its expansion strategy. The center has a…
- IT cos should not resort to poaching: Nasscom by: OutsourcingAge Editor
  April 29, 2010, 01:04
  NEW DELHI: The HR practices of companies in the -billion strong IT-ITeS sector came under fire from Nasscom on Tuesday for resorting to poaching via…
- Outsourcing Fun? by: OutsourcingAge Editor
  April 2, 2010, 01:01
  There truly is no end to the possibilities of outsourcing. Management guru Tom Peters recently picked up on a reference to a New York Times article "Ogre To…
- Security Zone: Ensuring security in offshoring by: OutsourcingAge Editor
  March 30, 2010, 01:01
  For some time, many large corporates have been offshoring - outsourcing part of their IT service to overseas contractors - and smaller companies have followed…
- Outsourcing It Overseas? Read This First by: OutsourcingAge Editor
  March 29, 2010, 01:35
  For many prospective buyers of outsourced IT support from overseas, a quote from E.M Forster nicely sums up the dilemma: “Nothing in India is identifiable;…
- Improving Productivity & Efficiency In A Customer Service Call Center by: OutsourcingAge Editor
  March 29, 2010, 01:32
  To survive in today’s competitive environment, businesses need to find ways to enhance the customer experience. Today’s customer not only knows exactly…
- Int’l survey ranks Cebu City top Asian outsourcing city by: OutsourcingAge Editor
  March 8, 2010, 03:03
  A key regional survey from Tholons ranked Cebu City as Asia’s top outsourcing city, followed by the Chinese cities of Shanghai and Beijing. Ho Chi Minh in…
- India Inc may hire more women this yr: Experts by: OutsourcingAge Editor
  March 8, 2010, 02:53
  NEW DELHI: More women are likely to join the corporate workforce in the country this year, with overall hiring prospects picking up and companies increasingly…
- BPO sector generates .2B in revenues by: OutsourcingAge Editor
  February 26, 2010, 01:02
  THE BUSINESS PROCESS OUTSOURCING SECtor continues to be the country’s sunshine industry, generating more than .2 billion in revenues last year, a 19-percent…
- TPI Index Reveals Outsourcing Demand in Asia Pacific Contributing to Record-Setting Global Growth by: OutsourcingAge Editor
  February 26, 2010, 01:01
  TPI, the largest sourcing data and advisory firm in the world and a unit of Information Services Group Inc. (ISG) (NASDAQ:III) (NASDAQ:IIIIU) (NASDAQ:IIIIW),…
- Media Increasingly Outsources Tech, Copy Editing by: OutsourcingAge Editor
  February 23, 2010, 01:01
  It was a routine deal for the tech sector, but the Indian firms are also looking for more work from publishers, including gaining larger shares in areas such…
- Convergys, Microsoft Join Hands by: OutsourcingAge Editor
  February 22, 2010, 09:32
  The companies have come together to deliver the Convergys Smart Communications Suite powered by Microsoft. Monday, February 15, 2010: Convergys Corporation…
Outsourcing News (132)
- OFWs find career success in BPO company by: OutsourcingAge Editor
  September 6, 2010, 01:01
  MANILA, Philippines - Five years ago, when Mark Barachina first arrived in Singapore, he fell in love with the country. He successfully found employment there…
- Outsource firm opens second site in Makati for US clients by: OutsourcingAge Editor
  September 2, 2010, 09:27
  RAINMAKER Systems Philippines, Inc., provider of business process outsourcing (BPO) telesales services and e-commerce solutions, formally opened its second…
- Offshore-only BPO model won't work: Firstsource MD by: OutsourcingAge Editor
  August 27, 2010, 04:35
  One of the few third-party back-office firms of global scale to be listed out of India, Firstsource Solutions is now headed by a British national, Matthew…
- Can the Philippines become the new regional center for MNCs? by: OutsourcingAge Editor
  August 16, 2010, 01:01
  Multinational corporations have located shared services facilities in the Philippines for three reasons, according to a recent study conducted by the Business…
- IT, BPO firm expands footing in Philippines by: OutsourcingAge Editor
  August 9, 2010, 01:12
  MANILA, Philippines—A world-leading information technology, consulting, and business process outsourcing services company on Wednesday formally announced the…
- Quintiles widens choice by outsourcing voluntary perks by: OutsourcingAge Editor
  August 5, 2010, 01:01
  Quintiles has outsourced its voluntary benefits scheme to enhance the offering to its 2,000 UK employees. The bio and pharmaceutical services firm replaced…
- GM Renews Massive Outsourcing Deal with HP by: OutsourcingAge Editor
  August 3, 2010, 01:01
  General Motors today said it has renewed its multi-year agreement to acquire a wide range of IT services, including support for manufacturing software, from…
- Bharti Airtel shortlists five IT firms for Africa outsourcing deal by: OutsourcingAge Editor
  July 28, 2010, 01:01
  Indian operator to award contract worth more than billion. Bharti Airtel Ltd. has shortlisted five companies for a contract worth more than billion to…
- Incentive scheme soon for IT firms planning to set up rural BPOs by: OutsourcingAge Editor
  July 27, 2010, 01:01
  CHENNAI: The government will soon come out with an incentive scheme for IT companies planning to set up rural BPO centres. “We're in the final stages of…
- Harbinger venture signs NSN in B outsourcing deal by: OutsourcingAge Editor
  July 22, 2010, 01:01
  Fresh off its agreement to buy Motorola Inc.'s networks business, Nokia Siemens Networks said it will build Harbinger Capital Partners' LTE network in an…
- TPI Index: Global Outsourcing Market Not Yet Bouncing Back by: OutsourcingAge Editor
  July 21, 2010, 01:01
  HOUSTON, July 20 /NEWS.GNOM.ES/ — TPI, the largest sourcing data and advisory firm in the world and a unit of Information Services Group, Inc. (ISG) (Nasdaq:…
- Unilever Signs Outsourcing Contract with BT by: OutsourcingAge Editor
  July 20, 2010, 01:01
  An outsourcing contract has been signed between the retail giant Unilever and BT with an estimated worth of £144m. The technologies that are to be implemented…
- Offshore outsourcing picking up after recession: Everest by: OutsourcingAge Editor
  July 19, 2010, 01:01
  The outsourcing market is witnessing an increase in activity as the global economy recovers from the recession of 2009, according to a report by Everest…
- Aon agrees to buy Hewitt for .9 billion by: OutsourcingAge Editor
  July 16, 2010, 01:01
  Insurance conglomerate Aon Corp. said Monday it has agreed to buy human resources specialist Hewitt Associates for .9 billion in a cash-and-stock deal that…
- Budget passes; outsourcing reduced by: OutsourcingAge Editor
  July 8, 2010, 01:01
  After hours of deliberation, the Somerville Board of Alderman early this morning approved a budget proposed by Mayor Joseph Curtatone that includes a modified…
- July 4 holiday, a call of duty for BPO by: OutsourcingAge Editor
  July 6, 2010, 01:01
  CHANDIGARH: Globalization, or more precisely global commerce, has been throwing up strange choices before people who still hold their nationalism dear. July 4…
- Hydro selects Fujitsu as global IT infrastructure services outsourcing provider by: OutsourcingAge Editor
  July 2, 2010, 01:01
  OSLO, NORWAY, Jun 30, 2010 (MARKETWIRE via COMTEX) -- Fujitsu will be delivering an integrated infrastructure services portfolio to Hydro in Norway and…
- Infosys BPO wins 2 NASSE awards by: OutsourcingAge Editor
  June 28, 2010, 01:01
  Infosys BPO announced that it has received two awards at SSON’s (Shared Services & Outsourcing Network) 2010 North American Shared Services Excellence…
- The age of journalistic outsourcing by: OutsourcingAge Editor
  June 21, 2010, 08:46
  In a seventh-floor conference room festooned with framed articles and journalism awards, Managing Editor Gordon Witkin leads the morning discussion of stories…
- IBM and Indiana at legal loggerheads over cancelled outsourcing deal by: OutsourcingAge Editor
  June 18, 2010, 01:04
  The US State of Indiana and computer giant IBM are taking each other to court over a 10-year, .6 billion outsourcing contract that was designed to modernise…
- MITIE efficiency drive boosts order book and profits by: OutsourcingAge Editor
  June 17, 2010, 05:53
  MITIE, the outsourcing group which cleans theTower of London and employs gallery attendants at Tate Britain, revealed yesterday that bid opportunities had…
- Nokia to resume some assembly outsourcing in 2010 by: OutsourcingAge Editor
  May 20, 2010, 06:34
  Top mobile phone maker Nokia (NOK1V.HE) will restart the use of subcontractors in assembly this year as phone market recovers, after ending all outsourcing of…
- Ayala group bags 2-M BPO deal by: OutsourcingAge Editor
  May 20, 2010, 04:55
  AYALA-LED BUSINESS PROCESS OUTSOURCING (BPO) company Integreon Inc. has been tapped to provide back-office legal services to one of the world’s biggest law…
- Clients, others who criticized Ind. welfare outsourcing find no satisfaction in lawsuits by: OutsourcingAge Editor
  May 20, 2010, 01:01
  INDIANAPOLIS — Privatization critics now can say "we told you so" with the state's decision to sue IBM Corp. over the botched outsourcing of welfare…
- OnlineJobs.ph Opens Outsourcing Services to the Public – Hiring Educated, Full-time Filipino Employees for as Little as 0 Per Month by: OutsourcingAge Editor
  May 19, 2010, 01:05
  OnlineJobs.ph continues to revolutionize the way business is done overseas. And they have opened their services to the public. With proprietary contracting in…
- Google and EA Make it Clear: Bold, Risk-Taking and Culturally Compatible IT Outsourcing Partners Wanted by: OutsourcingAge Editor
  May 19, 2010, 01:04
  NEW YORK CITY – IT outsourcing service providers that want to work with major tech companies had better, in the immortal words of James Brown, “get up, get…
- MTNL drops plan to outsource 3G networks to Virgin Mobile, Spice by: OutsourcingAge Editor
  May 19, 2010, 01:03
  NEW DELHI: State-owned telecom company MTNL has cancelled a plan to hand over the management, marketing and running of its 3G networks in Mumbai and Delhi to…
- Camerons set to outsource entire back office with Integreon deal by: OutsourcingAge Editor
  May 18, 2010, 01:05
  CMS Cameron McKenna is set to outsource its entire support staff function after signing an agreement with Integreon. The UK top 20 firm's staff were…
- Indian outsourcing firm plans data processing centre in prison by: OutsourcingAge Editor
  May 18, 2010, 01:01
  An Indian outsourcing firm is to run one of its data handling centres in a local prison as part of a new public/private partnership. Radiant Info Systems…
- Thomson Reuters to expand legal BPO operations by: OutsourcingAge Editor
  May 17, 2010, 01:03
  Thomson Reuters, an information and media company listed on the New York and Toronto Stock Exchanges, is expanding its legal business process outsourcing (BPO)…
- Tech Mahindra plans overseas BPO centres by: OutsourcingAge Editor
  May 14, 2010, 01:03
  IT and BPO services provider Tech Mahindra plans to set up BPO centres overseas during this year, with North America amongst the likely locations for the…
- Atlantic Medical Imaging Outsourcing Billing Services to Zotec Partners by: OutsourcingAge Editor
  May 14, 2010, 01:02
  INDIANAPOLIS--(BUSINESS WIRE)--Zotec Partners, an industry leader in medical billing, practice management and Radiology Information Systems (RIS) software and…
- IT hiring jumps in April; demand up sharply for full-time workers by: OutsourcingAge Editor
  May 13, 2010, 01:05
  Last week's U.S. government report showing an increase of 290,000 jobs in April brought some good news to tech workers as there was a sharp increase in IT…
- Infosys BPO Launches Enhanced Sales And Fulfillment Outsourcing Service by: OutsourcingAge Editor
  May 13, 2010, 01:04
  Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has launched an enhanced offering in the areas of sales support and fulfillmen…
- KPO a Big Part of What Drives Chile’s Outsourcing Sector by: OutsourcingAge Editor
  May 13, 2010, 01:03
  SANTIAGO, Chile and NEW YORK, May 10 /PRNewswire/ –As companies reduced their overall investment in outsourcing during the recent economic downturn, Chile…
- NorthgateArinso plans acquisition of Convergys to develop its global standing by: OutsourcingAge Editor
  May 13, 2010, 01:02
  NorthgateArinso is to strengthen its global position with plans to acquire the HR management division of US provider Convergys. The transaction is worth…
- HCL Tech, Stellar Asia Pacific in pact by: OutsourcingAge Editor
  May 12, 2010, 01:04
  MUMBAI: HCL Technologies Ltd informed BSE on Wednesday that HCL Technologies Ltd (HCL), a leading global IT services provider, and Stellar Asia Pacific, a…
- Tech biggies in race for -bn outsourcing deals by: OutsourcingAge Editor
  May 12, 2010, 01:01
  BANGALORE: Sales honchos at India’s top tech firms Tata Consultancy Services (TCS), Infosys and Wipro are busy chasing multi-billion contracts this summer…
- Pearson airport, IBM ink 0M outsourcing deal by: OutsourcingAge Editor
  May 7, 2010, 01:05
  The Greater Toronto Airports Authority (GTAA) has outsourced its entire IT infrastructure to IBM Canada so that air carriers will now be billed by IBM on a…
- ANALYSIS - Sun shines through for clean tech outsourcing by: OutsourcingAge Editor
  May 7, 2010, 01:03
  HONG KONG (Reuters) - The billion global solar energy market is growing fast, but cut-throat competition means producers must shave costs - providing a…
- Sun shines through for clean tech outsourcing by: OutsourcingAge Editor
  May 6, 2010, 01:04
  The billion global solar energy market is growing fast, but cut-throat competition means producers must shave costs - providing a windfall for small firms…
- Growth in Indian ITeS sector boosts English-language school enrollment by: OutsourcingAge Editor
  May 6, 2010, 01:03
  New Delhi: The value of a college degree dawned on Tabassum Naaz’s family only when the 22-year-old village woman landed a job at Aegis business process…
- Biotech CROs Take Center Stage in Recent Deals by: OutsourcingAge Editor
  May 6, 2010, 01:02
  Global contract research services firm Charles River Laboratories (CRL) is expanding its presence in China with the acquisition of WuXi PharmaTech (WX), a…
- Outsourced public sector staff warned of 'difficulties' over job guarantees by: OutsourcingAge Editor
  May 5, 2010, 01:05
  PUBLIC sector workers who transfer to the private sector as a result of outsourcing agreements are under threat, warns an outsourcing specialist. Steve…
- Two Ayala firms tie up to build five buildings by: OutsourcingAge Editor
  May 5, 2010, 01:03
  Two sister companies of the Ayala Group of companies have become partners to develop five major projects in Cebu City in the coming years. Cebu Holdings…
- 2010 Top 20 Training Outsourcing Companies Announced by TrainingIndustry.com by: OutsourcingAge Editor
  May 5, 2010, 01:02
  As part of our commitment to the industry and as a service to our community members, TrainingIndustry.com is pleased to announce our “2010 Top 20 Training…
- More Publishers Trying Outsourced Journalism by: OutsourcingAge Editor
  May 5, 2010, 01:01
  NEW YORK (AdAge.com) -- More major media companies are looking for ways to find cheap content. Thomson Reuters, Cox Newspapers and Hachette Filipacchi have run…
- iGATE Selected Among the Best Outsourcing Providers for the Discrete Manufacturing Industry by: OutsourcingAge Editor
  May 4, 2010, 01:05
  FREMONT, Calif., Apr 28, 2010 (GlobeNewswire via COMTEX) -- iGATE, /quotes/comstock/15*!igte/quotes/nls/igte (IGTE 12.37, +0.08, +0.65%) , the business…
- Preston residents reject outsourcing buses by: OutsourcingAge Editor
  May 4, 2010, 01:04
  Residents at a special town meeting Thursday unanimously opposed outsourcing the school’s transportation, a cost-cutting move under consideration by the…
- Legal outsourcing facility opens by: OutsourcingAge Editor
  May 4, 2010, 01:01
  MULTINATIONAL INFORMATION services firm Thomson Reuters opened a new legal outsourcing facility in Taguig yesterday to serve American clients. In a press…
- Outsourcing firms boot up by: OutsourcingAge Editor
  May 3, 2010, 01:04
  Outsourcing companies in the Gulf are moving up the value chain from providing mere back-office operations to IT and business process services. Traditionally…
- IT enabled Services:India by: OutsourcingAge Editor
  May 3, 2010, 01:03
  According to the National Association of Software and Service Companies (NASSCOM), the apex body for software services in India, the revenue of the information…
- Fisher-Price Will Offshore IT to India by: OutsourcingAge Editor
  April 29, 2010, 01:03
  In the last two blogs I’ve written, I’ve reported that business among the top three Indian outsourcing companies--Infosys, Tata Consultancy Services, and…
- NSN wins “Russia’s first” full network outsource contract from MTS by: OutsourcingAge Editor
  April 29, 2010, 01:02
  Nokia Siemens Networks has struck a deal with Russian carrier MTS for what the firms say is the first full network outsourcing contract to be signed in that…
- Outsourcing makes good business sense, says Chairman of Circuit Holding by: OutsourcingAge Editor
  April 27, 2010, 01:01
  The boom times may be over, but companies in the automation and ELV industry can still thrive by outsourcing select functions with important downtime: Design,…
- Hinduja Global earmarks 5 m for acquisitions in US, UK by: OutsourcingAge Editor
  April 22, 2010, 01:04
  One of the top three providers of outsourcing solutions in the country, Hinduja Global Solutions has earmarked about 5 million for acquisitions in the US as…
- Markets News Monday: "Landmark investment" of 300 outsourcing jobs for Cork at Abtran; China reports first trade deficit in 6 years; Euro gains after Greek support plan by: OutsourcingAge Editor
  April 21, 2010, 01:01
  Enterprise and Innovation Minister Batt O'Keeffe today announced 300 call centre jobs for Cork at outsourcing firm Abtran over the next 2 years. He called the…
- BPO firms look for new talent to drive growth by: OutsourcingAge Editor
  April 20, 2010, 01:04
  Business process outsourcing firms across the country are drawing in new leadership as they face challenges in services delivery and growth. The -billion,…
- List yourself for FREE on the Global Outsourcing Registry! by: OutsourcingAge Editor
  April 17, 2010, 22:15
  List yourself for FREE on the Global Outsourcing Registry! If you're an Outsourcing Company, be sure you are listed for FREE on the new global outsourcing…
- Contact centre acquisition suggests outsourcing can thrive during recession by: OutsourcingAge Editor
  April 16, 2010, 01:03
  Teleperformance’s recent purchase of a Dell in-house contact centre in the Philippines highlights the fact that many companies are looking to contact centre…
- NII Holdings Selects HP for IT Managed Services in Latin America by: OutsourcingAge Editor
  April 14, 2010, 00:49
  NII Holdings, Inc. (Nasdaq: NIHD), a leading provider of mobile communication services operating under the Nextel brand in Latin America, has selected HP…
- Riding the Cloud with Third Generation Outsourcing by: OutsourcingAge Editor
  April 14, 2010, 00:42
  Cloud Expo General SessionSpeaker Marty Gauvin believes that 3G-SaaS – the combined effect of Cloud Computing and outsourcing with application management –…
- Mayor succeeds in outsourcing help desk by: OutsourcingAge Editor
  April 13, 2010, 02:33
  The first outsourcing bid by San Diego Mayor Jerry Sanders won City Council approval Monday despite skepticism over the proposed savings and the selection…
- BSP: Outsourcing policies of RP banks benefit economy by: OutsourcingAge Editor
  April 13, 2010, 02:31
  REGULATORS do not seek to quarrel with labor over the outsourcing policies of some of the banks supervised by the Bangko Sentral ng Pilipinas (BSP). But BSP…
- HealthCare, I.T. and Outsourcing’s Old Prospect Just Got Hotter by: OutsourcingAge Editor
  April 13, 2010, 02:29
  A few months back I wrote an article on how outsourcing has already been helping with cost reductions in the Healthcare Industry, and with the recent passing…
- Domestic Outsourcing Preferred Over Offshoring Among Executives by: OutsourcingAge Editor
  April 12, 2010, 02:20
  IT consulting firm and solution provider, Advans, has said that their survey underscores the widening of popularity of domestic outsourcing. The Advan’s IT…
- Economic Recovery Brings More Global Expansions in Outsourcing by: OutsourcingAge Editor
  April 12, 2010, 01:47
  It was English historian Edward Gibbon who said that that, “all that is human must retrograde if it does not advance”, and in outsourcing, this is likewise…
- Obamacare Means More Business for Healthcare Outsourcing by: OutsourcingAge Editor
  April 12, 2010, 01:46
  With the passage of the historic, although much maligned, Obama healthcare reform bill in the US, a new opportunity has opened up for outsourcing companies as…
- Outsourcing's Global Expansion by: OutsourcingAge Editor
  April 12, 2010, 01:46
  It was English historian Edward Gibbon who said that that, “all that is human must retrograde if it does not advance,” and in outsourcing, this is likewise…
- Outsourcing and IT Services Anticipate Boost From Healthcare Reform by: OutsourcingAge Editor
  April 12, 2010, 01:45
  A few months back I wrote an article on how outsourcing has already been helping with cost reductions in the Healthcare Industry, and with the recent passing…
- CT, MRI work outsourced to China by: OutsourcingAge Editor
  April 8, 2010, 04:46
  ith an increasing number of medical institutions commissioning analysis of patients' image data to outside entities via the Internet due to a shortage of…
- Outsourced security extends to wealth of services, study finds by: OutsourcingAge Editor
  April 8, 2010, 04:41
  Companies are choosing managed security service providers (MSSPs) to do more than block spam and encrypt email messages. Interest is growing in non-traditionall…
- Legal & General prepares IT staff for transfer to IBM or Fujitsu by: OutsourcingAge Editor
  April 7, 2010, 02:49
  An internal Legal & General e-mail has revealed the company could soon outsource its IT infrastructure and some IT services to either IBM or Fujitsu, and…
- Security 'only skin deep' in Indian IT-BPO by: OutsourcingAge Editor
  April 7, 2010, 02:46
  New Delhi: Domestic IT and BPO service providers are yet to grasp the basic spirit behind data security even as their overseas clients worry more and more…
- China to implement new measures for military support outsourcing by: OutsourcingAge Editor
  April 7, 2010, 02:45
  The Leading Group of the Military Logistics Support Outsourcing under the State Council of the People’s Republic of China (PRC) and the Central Military…
- Outsourcing threat to French nuns' holy industry by: OutsourcingAge Editor
  April 6, 2010, 03:45
  It is one of the most potent symbols of the Christian church: the thin, round unleavened wafer used in the celebration of holy communion. Traditionally this…
- Government plans to cut back on outsourcing by: OutsourcingAge Editor
  April 6, 2010, 03:44
  American IT contractors beware: Once-lucrative government contracts may be fading faster than Senator Jim Bunning’s standing in the GOP. Bunning held up a…
- How outsourcing can cost you time and money by: OutsourcingAge Editor
  April 5, 2010, 03:19
  In a recent UK case, BSkyB was awarded a £200 million interim damages payout against its outsourcing vendor as a result of a failed IT outsourcing project.…
- Capgemini buys rest of India BPO unit from Hindustan Unilever by: OutsourcingAge Editor
  April 5, 2010, 03:19
  Capgemini on Monday announced it has bought the remaining 49% in as Capgemini Business Services, its India unit, from Hindustan Unilever. Financial terms of…
- Special Issues in Agreements Involving Outsourcing by: OutsourcingAge Editor
  April 2, 2010, 01:02
  The trend towards outsourcing will continue to grow as market pressures force corporations to be more tightly focused on core business functions, gaining…
- Advantages of Outsourcing by: OutsourcingAge Editor
  April 2, 2010, 01:02
  To a layman, outsourcing would seem like a waste of time and money, as well as an unneeded complication. After all, why send business abroad when the work can…
- Virtual Call Center To Solve Outsourcing Issues by: OutsourcingAge Editor
  April 2, 2010, 01:01
  The trend of outsourcing inbound and outbound contact centers the past few years have become a billion dollar industry, the main issue here however are the…
- Philippines Catching up with India in the Outsourcing Industry by: OutsourcingAge Editor
  April 2, 2010, 01:01
  India, the dominant player in outsourcing touted as the "back office of the world," would soon have to contend with a third-world rival--the Philippines. A…
- Civic body in Ahmedabad on an outsourcing spree by: OutsourcingAge Editor
  April 1, 2010, 01:01
  Outsourcing seems to be the new mantra for the Ahmedabad Municipal Corporation (AMC). Call it an effort to get better results, or neglecting its own parks and…
- Logistics Outsourcing Advantages by: OutsourcingAge Editor
  March 31, 2010, 01:01
  When the enterprise's core business of rapid development, we also need the core of enterprise's logistics system to keep up with the pace of business developmen…
- 6 Tasks Any Entrepreneur Could Outsource to a Virtual Assistant by: OutsourcingAge Editor
  March 31, 2010, 01:01
  Everybody talks about outsourcing nowadays. They say it saves you time and money. Really, is that true? Let's see: * Virtual Assistants only charge for…
- Outsourcing Accounting Services - Providing Big Profits For Small Businesses by: OutsourcingAge Editor
  March 31, 2010, 01:01
  In today's competitive word most small business owners now prefer to avail of outsourcing accounting services through freelancers or outsource accounting firms…
- Secrets of Outsourcing - Project Planning Before Posting Them Online by: OutsourcingAge Editor
  March 31, 2010, 01:01
  As it is said by project planning experts, 'The success of a project will depend critically upon the effort, care and skill you apply in its initial planning'.…
- M & A Drill Down: How to Win the BPO Acquisition Game by: OutsourcingAge Editor
  March 31, 2010, 01:01
  Performing due diligence for a merger or acquisition of a BPO or contact center company is an extremely time consuming activity usually with limited resources…
- COUNTRY PROFILE: The Secret Behind Chile’s Thriving Outsourcing Industry by: OutsourcingAge Editor
  March 30, 2010, 01:01
  Chile may not be as big as Brazil or have as many IT professionals who speak English as they have in Mexico, but that hasn’t deterred global sourcing leaders…
- Frbiz.com Reports Trend Of China's Software Outsourcing Industry by: OutsourcingAge Editor
  March 30, 2010, 01:01
  The global financial tsunami, so that the U.S. financial industry on Wall Street plunged into an unprecedented crisis, the five major investment banks collapse…
- Freelancer Programmer: Best Outsourcing Services To Freelancers by: OutsourcingAge Editor
  March 29, 2010, 01:34
  Due to the sluggish economy and financial crisis, most of the people are lost their valuable jobs. However, some of them are really interested to turn as a…
- Call Center Workers Lifestyle : The Ups And Downs by: OutsourcingAge Editor
  March 29, 2010, 01:33
  Call centers have become a craze among youngster. One could find a teenager to mid level professional working at call centers but as they say all that glitter…
- US healthcare reform is boon for India outsourcing companies by: OutsourcingAge Editor
  March 29, 2010, 01:32
  With 22 pen strokes, President Obama signed into existence not just a historic healthcare reform law but also monumental piles of paperwork: New member…
- Media Increasingly Outsources Tech, Copy Editing by: OutsourcingAge Editor
  March 26, 2010, 02:09
  It was a routine deal for the tech sector, but the Indian firms are also looking for more work from publishers, including gaining larger shares in areas such…
- Rural BPOs Change Face of Indian Villages by: OutsourcingAge Editor
  March 26, 2010, 02:04
  About ten years ago, major businesses around the world began to send its back end work to the megacities of India. Surprisingly, this demographics does not…
- Demand of Business Process Outsourcing in Legal Matters by: OutsourcingAge Editor
  March 25, 2010, 01:58
  With the demand of business process outsourcing services increasing in different industrial sectors, law firms have also begun following the trend. The call…
- The Importance Of Infrastructure In A Call Center by: OutsourcingAge Editor
  March 25, 2010, 01:52
  Call center services primarily involve a multi-channel approach to bring about improved efficiency for their targeted customers. One aspect that makes thing…
- BPO: Key To Your Product Publication by: OutsourcingAge Editor
  March 25, 2010, 01:50
  No body other than a BPO can describe more efficiently, the service or product that has been launched by your organization. The call center agencies possess…
- Can The Cloud Be A Silver Lining For Outsourcing? by: OutsourcingAge Editor
  March 25, 2010, 01:49
  As cloud computing, the process of delivering and sharing applications online from a web browser, continues to grow in popularity, many service providers have…
- Philippines Bpo To Create More Jobs In 2010 by: OutsourcingAge Editor
  March 24, 2010, 02:37
  The business process outsourcing (BPO) industry is estimated to create more than 90,000 new employment opportunities by this fiscal year. With the growing…
- American CFOs Will Bank on Offshoring This Year by: OutsourcingAge Editor
  March 24, 2010, 02:36
  In the midst of risks that flat employment and tight credit pose, there would be a sharp increase in the spending and earning of U.S companies, according to…
- The Future Of Outsourcing by: OutsourcingAge Editor
  March 24, 2010, 02:26
  Globalization has been brutal to midwestern manufacturers like the Paper Converting Machine Co. For decades, PCMC's Green Bay (Wis.) factory, its oiled wooden…
- Cloud vs. in-house: Where to run that app? by: OutsourcingAge Editor
  March 23, 2010, 02:10
  One of the biggest decisions IT managers have to make is how and where to run data center applications. Fortunately, there are multiple choices that lower…
- IT Outsourcing: Why It Pays to Appraise Your Contract by: OutsourcingAge Editor
  March 23, 2010, 02:08
  Everyone knows a good outsourcing relationship needs to be actively managed. So does a good IT outsourcing contract. Most contain what Marc Tanowitz,…
- Outsourcing: Prepare Now for Anti-Offshoring Laws by: OutsourcingAge Editor
  March 23, 2010, 02:05
  Whether any future U.S. jobs bills will contain anti-offshoring measures remains up in the air. But outsourcing customers don't have to wait to protect…
- Global outsourcing contracts set to climb in 2010 by: OutsourcingAge Editor
  March 23, 2010, 02:01
  Research carried out by the sourcing data and advisory firm TPI today indicated the number of outsourcing contracts awarded globally is set to rise in 2010, as…
- Procurement Outsourcing - Emerging BPO Opportunity Does India have a play? by: OutsourcingAge Editor
  March 22, 2010, 01:45
  Rewind back to 1990, and the troops were busy selling IT Outsourcing & Offshoring which traditionally started with pictures of Taj Mahal and discussions on…
- India On Top by: OutsourcingAge Editor
  March 18, 2010, 14:18
  India will remain a dominant force in IT and business process outsourcing for two decades, while China will struggle to match its success, says an authoritative…
- Companies' outsourcing spend to increase by: OutsourcingAge Editor
  March 17, 2010, 02:49
  A recent Gartner survey found that 85 percent of organizations anticipate their spending with external service providers (ESP) to increase or stay the same…
- Industry Watch: Outsourcing by another name by: OutsourcingAge Editor
  March 17, 2010, 02:49
  “In 2010, why are you still outsourcing?” This is a question Raja Nagarajan says he asks companies looking for those advantages all the time. “By…
- StarTek BPO hiring 1,000 more workers by: OutsourcingAge Editor
  March 17, 2010, 02:49
  BUSINESS PROCESS out-sourcing (BPO) firm StarTek plans to hire more than 1,000 employees as it continues to expand its second facility in Ortigas. “StarTek…
- 'Simple BPO ops will no longer be profitable' by: OutsourcingAge Editor
  March 17, 2010, 02:49
  Indian IT companies have over-leveraged their traditional advantages of offering cost-arbitrage and skilled labour. Local IT companies need toget a global…
- Mongolia to set up ITO centre by: OutsourcingAge Editor
  March 16, 2010, 02:31
  Mongolia is all set to open its first major IT outsourcing centre with India's help. While the two countries are working together in a number of fields, IT…
- The Call Center Culture – Impact on a New Generation by: OutsourcingAge Editor
  March 16, 2010, 02:28
  A new world where the call center culture is the order of the day, accented English the current lingo, and big bucks and glitzy lifestyles the norm…that’s…
- China vs India – The Battle of the Outsourcers by: OutsourcingAge Editor
  March 16, 2010, 02:25
  Outsourcing is going great guns, and how! According to a study by Forrester, over the next 15 years, 3.3 million American services industry jobs and 6…
- Outsourcing — the current scenario in India by: OutsourcingAge Editor
  March 16, 2010, 02:20
  Outsourcing arrived in India with a bang and is definitely there to stay. And what has it not brought to the country — global respectability, a booming…
- RP BPO gets bandwidth expansion boost by: OutsourcingAge Editor
  March 8, 2010, 03:00
  The Philippine's largest telecom provider, Philippine Long Distance Telephone Co. (PLDT) announced the completion of a digital fiber optic network (DFON)…
- Standard competency exam for BPO agents launched by: OutsourcingAge Editor
  March 8, 2010, 02:37
  MANILA, Philippines—The Business Processing Association of the Philippines (BPA/P) launched Monday a national competency test to streamline the recruitment…
- How Sending Work to India and China Helped a Company Meet Customer Requests Quickly by: OutsourcingAge Editor
  March 1, 2010, 08:59
  The bane of using a laundromat is that you have to hang around until your clothes are dry. No more if you use a dryer equipped with a wireless device from USA…
- Outsourcing – know your options by: OutsourcingAge Editor
  February 26, 2010, 22:05
  (Excerpt)Different scenarios for IT outsourcing that might just give organizations better ideas than the cloud computing option. Cloud computing is the…
- BPO in the Philippines: Great for American Companies – and the Local Economy by: OutsourcingAge Editor
  February 26, 2010, 22:04
  Business process outsourcing has grown exponentially in the last five years in the Philippines, with companies like Prudential Corporation, Thomson Reuters,…
- Local firms see bright future in chip designing by: OutsourcingAge Editor
  February 26, 2010, 01:01
  LOCAL companies seek to make the Philippines known not only as a chip-manufacturing location, but also as a chip-design destination. According to Robert…
- Nokia to outsource by: OutsourcingAge Editor
  February 25, 2010, 09:24
  Nokia has outsourced desktop management and help desk functions in 76 countries to Indian outsourcer HCL Technologies. HCL announced that the handset maker has…
- Reuters Extends IT-infra Outsourcing Deal with Ness Technologies by: OutsourcingAge Editor
  February 25, 2010, 01:02
  Ness Technologies' outsourcing experts provide continuing on-site support and maintenance services to Thomson Reuters' clients across Israel, including all…
- Overseas IT Outsourcing Rates Low Among CIOs Surveyed by: OutsourcingAge Editor
  February 24, 2010, 01:02
  Despite the attention focused on the outsourcing of technology jobs overseas, a recent survey by Robert Half Technology shows that the majority of U.S.…
- North American Law Firms Outsourcing Legal Research by: OutsourcingAge Editor
  February 23, 2010, 01:01
  Electronic discovery legislation in Canada and the U.S. is largely fueling the demand for outsourced legal work, according to Jay Manahan, director for…
- Call centre sector ‘set to grow’ by: OutsourcingAge Editor
  February 23, 2010, 01:01
  The global phenomenon of outsourcing manpower services to call centres organised and maintained by independent agencies is catching on in Qatar and experts say…
- Choose Right Data Entry Company To Outsource Work by: OutsourcingAge Editor
  February 22, 2010, 09:05
  In the business process outsourcing industry, data entry services are a very crucial and central activity of any business. It becomes more important for the…
- Outsourcing - know your options by: OutsourcingAge Staff
  February 21, 2010, 16:09
  Cloud computing is the latest buzzword to hit the IT industry the world over. However, due to connectivity and infrastructure issues locally, this model has…
- In-sourcing v. Outsourcing: A Tale of Two Countries by: OutsourcingAge Staff
  February 21, 2010, 15:36
  The U.S. and Britain may have a special relationship, but that does not mean that they operate the same way. Over the last few years, for example, the…
- Outsourcing: Is the megadeal really dead? by: OutsourcingAge Staff
  February 21, 2010, 15:28
  Fashions in outsourcing change constantly - and the megadeals which were a hallmark of its early development have been replaced for many organisations by a…
Company News (206)
- OFWs find career success in BPO company by: OutsourcingAge Editor
  September 6, 2010, 01:01
  MANILA, Philippines - Five years ago, when Mark Barachina first arrived in Singapore, he fell in love with the country. He successfully found employment there…
- Parseq Plc acquires BPO firm Avance Ltd by: OutsourcingAge Editor
  September 3, 2010, 01:01
  Parseq (LON:PSQ) (which recently changed its name from Intelligent Environments after its reverse acquisition of Documetric Ltd.) made further acquisitions…
- Outsource firm opens second site in Makati for US clients by: OutsourcingAge Editor
  September 2, 2010, 09:27
  RAINMAKER Systems Philippines, Inc., provider of business process outsourcing (BPO) telesales services and e-commerce solutions, formally opened its second…
- Ayala Land to build more BPO buildings, cites demand rebound by: OutsourcingAge Editor
  September 1, 2010, 01:01
  PROPERTY GIANT Ayala Land, Inc. plans to hike office spaces for business process outsourcing (BPO) firms in the next few years given renewed demand, its top…
- Accenture Wins BPO Deal in Norway by: OutsourcingAge Editor
  August 31, 2010, 01:01
  BPO provider Accenture recently announced that it has won a three year contract with Norwegian aluminum producer Norsk Hydro ASA. Accenture will deliver…
- AEGIS ranks fourth in DATAQUEST top 20 BPO ranking by: OutsourcingAge Editor
  August 30, 2010, 01:34
  Mumbai: Aegis, a global outsourcing services company and part of the Essar Group, today said it has been ranked fourth amongst top business process outsourcing…
- Offshore-only BPO model won't work: Firstsource MD by: OutsourcingAge Editor
  August 27, 2010, 04:35
  One of the few third-party back-office firms of global scale to be listed out of India, Firstsource Solutions is now headed by a British national, Matthew…
- Teleperformance acquires beCogent by: OutsourcingAge Editor
  August 26, 2010, 23:06
  Teleperformance, a provider of outsourced CRM and contact centre services, has acquired 100% of the equity of UK-based beCogent, a provider of contact centre…
- WNS Global Services to invest USD 15-mn to open new centers by: OutsourcingAge Editor
  August 25, 2010, 04:15
  MUMBAI: Leading global BPO player, WNS Global Services, plans to invest USD 15-million to open new centers in India in 2010, a top company official said. The…
- BPO managers told to improve ties with teams by: OutsourcingAge Editor
  August 24, 2010, 09:53
  CALL CENTER and outsourcing managers should invest more in building “cordial relationships” with workers to lessen the attrition rate, according to…
- L&T Power to outsource parts manufacturing by: OutsourcingAge Editor
  August 20, 2010, 01:01
  Engineering and construction major Larsen and Toubro’s (L&T) subsidiary L&T Power plans to outsource equipment manufacturing activities at Hazira to…
- TCS BPO bags HR excellence honors at Asia’s best employer brand awards 2010 by: OutsourcingAge Editor
  August 19, 2010, 01:01
  TCS BPO Services, the business process outsourcing arm of Tata Consultancy Services (TCS), the IT services, business solutions and outsourcing firm, has won…
- Toshiba, Sony and Fujitsu to increase notebook outsourcing to Taiwan makers in 2011, sources say by: OutsourcingAge Editor
  August 18, 2010, 01:01
  Japan-based brand notebook vendors Toshiba, Sony and Fujitsu are all expected to increase the ratios of outsourced notebooks to Taiwan-based ODM makers in 2011…
- From burgers to cereals: BPO firm goes healthy by: OutsourcingAge Editor
  August 17, 2010, 01:01
  MANILA, Philippines - Convergys Corp. has started a nationwide campaign to make its employees eat healthy as regular mealtimes and high consumption of fast…
- Aditya Birls expands BPO operations by: OutsourcingAge Editor
  August 13, 2010, 01:01
  Aditya Birla Minacs, the business process outsourcing (BPO) arm of the USD 28 billion Aditya Birla Group, expanded its operations in Eastern India with the…
- RCG IT Named to Global Services 100 List Again by: OutsourcingAge Editor
  August 12, 2010, 01:01
  RCG Information Technology (www.rcgit.com) announced that it has been named as a 2010 Global Services 100 provider for the fourth year. Conducted by Global…
- TCS BPO bags six awards for HR leadership by: OutsourcingAge Editor
  August 11, 2010, 01:01
  MUMBAI: TCS BPO Services, the business process outsourcing arm of Tata Consultancy Services (TCS), has won six awards for outstanding HR leadership at Asia's…
- Indian BPO firm expands RP operations by: OutsourcingAge Editor
  August 10, 2010, 02:00
  INDIAN BUSINESS process outsourcing firm Cognizant has expanded its Philippine operations to 600 seats, to take advantage of the wealth of talents that the…
- IT, BPO firm expands footing in Philippines by: OutsourcingAge Editor
  August 9, 2010, 01:12
  MANILA, Philippines—A world-leading information technology, consulting, and business process outsourcing services company on Wednesday formally announced the…
- HSBC IT and outsourcing costs up by: OutsourcingAge Editor
  August 6, 2010, 01:01
  IT and outsourcing costs went up at HSBC last year, as work progressed on a new phase of the bank’s global standardisation plan. The SAP-based bank, which…
- Quintiles widens choice by outsourcing voluntary perks by: OutsourcingAge Editor
  August 5, 2010, 01:01
  Quintiles has outsourced its voluntary benefits scheme to enhance the offering to its 2,000 UK employees. The bio and pharmaceutical services firm replaced…
- Bilfinger Berger signs €50 million outsourcing contract by: OutsourcingAge Editor
  August 4, 2010, 01:01
  Germany's second biggest construction group Bilfinger Berger AG (ETR:GBF) said its industrial services unit is expanding its activities for the Swiss pharmaceut…
- GM Renews Massive Outsourcing Deal with HP by: OutsourcingAge Editor
  August 3, 2010, 01:01
  General Motors today said it has renewed its multi-year agreement to acquire a wide range of IT services, including support for manufacturing software, from…
- TTDC to outsource services by: OutsourcingAge Editor
  August 2, 2010, 01:01
  In a move that could prove beneficial for private players, the Tamil Nadu Tourism Development Corporation has decided to outsource most of its services…
- Scottish Water sources £28m deal with Fujitsu by: OutsourcingAge Editor
  July 29, 2010, 01:01
  Scottish Water has signed an eight year deal worth £28m with Fujitsu Services. The utility company expects the agreement to generate savings of 20 per…
- Bharti Airtel shortlists five IT firms for Africa outsourcing deal by: OutsourcingAge Editor
  July 28, 2010, 01:01
  Indian operator to award contract worth more than billion. Bharti Airtel Ltd. has shortlisted five companies for a contract worth more than billion to…
- Incentive scheme soon for IT firms planning to set up rural BPOs by: OutsourcingAge Editor
  July 27, 2010, 01:01
  CHENNAI: The government will soon come out with an incentive scheme for IT companies planning to set up rural BPO centres. “We're in the final stages of…
- Infy closes BPO in Bangkok by: OutsourcingAge Editor
  July 26, 2010, 01:01
  The business process outsourcing arm of India's second-largest information technology services company, Infosys , has shut its centre in Bangkok, which it…
- Ericsson Lands China Mobile Deal by: OutsourcingAge Editor
  July 23, 2010, 01:01
  In the largest outsourcing deal of its kind to date in the Asia-Pacific Region, Ericsson said it will take over network operations and management for China…
- Harbinger venture signs NSN in B outsourcing deal by: OutsourcingAge Editor
  July 22, 2010, 01:01
  Fresh off its agreement to buy Motorola Inc.'s networks business, Nokia Siemens Networks said it will build Harbinger Capital Partners' LTE network in an…
- Unilever Signs Outsourcing Contract with BT by: OutsourcingAge Editor
  July 20, 2010, 01:01
  An outsourcing contract has been signed between the retail giant Unilever and BT with an estimated worth of £144m. The technologies that are to be implemented…
- Aon agrees to buy Hewitt for .9 billion by: OutsourcingAge Editor
  July 16, 2010, 01:01
  Insurance conglomerate Aon Corp. said Monday it has agreed to buy human resources specialist Hewitt Associates for .9 billion in a cash-and-stock deal that…
- HCL signs outsourcing deal with Al Majdouie Group by: OutsourcingAge Editor
  July 15, 2010, 01:01
  HCL Technologies has recently signed an outsourcing agreement with the Al Majdouie group hailing from Saudi Arabia. The contract, whose terms are for seven…
- CSC Signs IT Outsourcing Contract Extension with MBDA by: OutsourcingAge Editor
  July 14, 2010, 01:01
  CSC today announced that MBDA, a world-leading missile systems company, has extended its information technology (IT) outsourcing contract with CSC. The new…
- NHS power shift heralds opening for outsourcers by: OutsourcingAge Editor
  July 13, 2010, 01:01
  Outsourcing companies are set to step in as the Government gives GPs the power to purchase patient care in the biggest reform of the NHS in 60 years. Health…
- Accenture grants P58 million for IT skills training program by: OutsourcingAge Editor
  July 12, 2010, 01:01
  Accenture, a global management consulting, technology services, and outsourcing company, has partnered with a French non-government organization in their…
- BNY Mellon Asset Servicing Receives Outsourcing Contract From Rainier Investment by: OutsourcingAge Editor
  July 9, 2010, 01:01
  BNY Mellon Asset Servicing has received a new outsourcing contract from Seattle-based Rainier Investment Management. BNY Mellon said it will provide a range…
- Aspire Outsourcing opens in Newcastle by: OutsourcingAge Editor
  July 7, 2010, 01:01
  THE man who built a North East call centre business from scratch to employ more than 1,000 staff has launched a new venture he hopes will grow to be as…
- Drishti Powers Rural Voice BPO Initiative for Rural Shores by: OutsourcingAge Editor
  July 5, 2010, 01:01
  Drishti-Soft Solutions becomes technology partners to Rural Shores, Bangalore. The latter is a Rural BPO firm that aims to promote rural-shoring of BPO…
- Hydro selects Fujitsu as global IT infrastructure services outsourcing provider by: OutsourcingAge Editor
  July 2, 2010, 01:01
  OSLO, NORWAY, Jun 30, 2010 (MARKETWIRE via COMTEX) -- Fujitsu will be delivering an integrated infrastructure services portfolio to Hydro in Norway and…
- Careline Services - New owners for outsource company by: OutsourcingAge Editor
  July 1, 2010, 01:01
  Careline Services, the outsource company , have announced that BPO company Hinduja Global Solutions (HGSL) have acquired 100 per cent stake in the company with…
- Mahindra Satyam BPO eyes acquisitions by: OutsourcingAge Editor
  June 30, 2010, 01:01
  The board of Mahindra Satyam is believed to have given its back-office unit in-principle approval to build platform-based BPO capabilities through acquisitions.…
- New Bpo Company In Davao Experiences Rapid Growth by: OutsourcingAge Editor
  June 29, 2010, 01:01
  After almost just a month in operation, the Remote Workmate branch in Davao City, Philippines has been experiencing continuous growth in terms of client…
- Infosys BPO wins 2 NASSE awards by: OutsourcingAge Editor
  June 28, 2010, 01:01
  Infosys BPO announced that it has received two awards at SSON’s (Shared Services & Outsourcing Network) 2010 North American Shared Services Excellence…
- Infosys BPO unit sees faster FY11 revenue growth by: OutsourcingAge Editor
  June 25, 2010, 01:01
  The back-office outsourcing arm of Infosys Technologies (INFY.BO), India's No. 2 software firm, sees faster sales growth in the year ending March 2011, on…
- AdPort Publishing Launches Massive Catalog Of Directories by: OutsourcingAge Editor
  June 24, 2010, 09:34
  AdPort™ Publishing, a unit of Florida based PefectReputations® has launched an ambitious plan to take over the business directory world - at least for…
- MphasiS launches BPO operations in Raipur by: OutsourcingAge Editor
  June 24, 2010, 01:01
  NEW DELHI: IT firm MphasiS on Tuesday announced the launch of a 500-seater Business Process Outsourcing (BPO) centre in Raipur, Chhattisgarh. To start with,…
- Essar’s Avaya arm buyout raises BPO hackles by: OutsourcingAge Editor
  June 23, 2010, 02:55
  MUMBAI: Essar group's acquisition of AGC Networks from enterprise communications technology major Avaya has created a storm among backoffice firms that are its…
- UK's Xchanging to buy Data Integration for about £9 million by: OutsourcingAge Editor
  June 22, 2010, 01:05
  ritish outsourcing group Xchanging Plc on Monday agreed to buy privately-owned Data Integration Ltd, a networking, security and communication technology…
- IBM and Indiana at legal loggerheads over cancelled outsourcing deal by: OutsourcingAge Editor
  June 18, 2010, 01:04
  The US State of Indiana and computer giant IBM are taking each other to court over a 10-year, .6 billion outsourcing contract that was designed to modernise…
- MITIE efficiency drive boosts order book and profits by: OutsourcingAge Editor
  June 17, 2010, 05:53
  MITIE, the outsourcing group which cleans theTower of London and employs gallery attendants at Tate Britain, revealed yesterday that bid opportunities had…
- Nokia to resume some assembly outsourcing in 2010 by: OutsourcingAge Editor
  May 20, 2010, 06:34
  Top mobile phone maker Nokia (NOK1V.HE) will restart the use of subcontractors in assembly this year as phone market recovers, after ending all outsourcing of…
- Ayala group bags 2-M BPO deal by: OutsourcingAge Editor
  May 20, 2010, 04:55
  AYALA-LED BUSINESS PROCESS OUTSOURCING (BPO) company Integreon Inc. has been tapped to provide back-office legal services to one of the world’s biggest law…
- Clients, others who criticized Ind. welfare outsourcing find no satisfaction in lawsuits by: OutsourcingAge Editor
  May 20, 2010, 01:01
  INDIANAPOLIS — Privatization critics now can say "we told you so" with the state's decision to sue IBM Corp. over the botched outsourcing of welfare…
- OnlineJobs.ph Opens Outsourcing Services to the Public – Hiring Educated, Full-time Filipino Employees for as Little as 0 Per Month by: OutsourcingAge Editor
  May 19, 2010, 01:05
  OnlineJobs.ph continues to revolutionize the way business is done overseas. And they have opened their services to the public. With proprietary contracting in…
- Google and EA Make it Clear: Bold, Risk-Taking and Culturally Compatible IT Outsourcing Partners Wanted by: OutsourcingAge Editor
  May 19, 2010, 01:04
  NEW YORK CITY – IT outsourcing service providers that want to work with major tech companies had better, in the immortal words of James Brown, “get up, get…
- MTNL drops plan to outsource 3G networks to Virgin Mobile, Spice by: OutsourcingAge Editor
  May 19, 2010, 01:03
  NEW DELHI: State-owned telecom company MTNL has cancelled a plan to hand over the management, marketing and running of its 3G networks in Mumbai and Delhi to…
- CMS Cameron McKenna Signs Record-Breaking Outsourcing Agreement With Integreon To Provide Services Valued at £583 Million by: OutsourcingAge Editor
  May 19, 2010, 01:01
  Integreon, the global provider of research, legal and professional business solutions, today announced that CMS Cameron McKenna LLP, UK member firm of CMS, the…
- Axis Bank inks largest ATM outsourcing deal by: OutsourcingAge Editor
  May 18, 2010, 01:03
  In what is the largest ATM outsourcing deal in the country, Axis Bank has entered into an agreement with two third-party service providers to increase its ATM…
- New Outsourcing Office Announced In Davao, Philippines by: OutsourcingAge Editor
  May 18, 2010, 01:02
  Remote Workmate, an Australian-owned offshoring and outsourcing company is opening its new branch in Davao City this coming June 2010. This is only the second…
- Indian outsourcing firm plans data processing centre in prison by: OutsourcingAge Editor
  May 18, 2010, 01:01
  An Indian outsourcing firm is to run one of its data handling centres in a local prison as part of a new public/private partnership. Radiant Info Systems…
- Thomson Reuters to expand legal BPO operations by: OutsourcingAge Editor
  May 17, 2010, 01:03
  Thomson Reuters, an information and media company listed on the New York and Toronto Stock Exchanges, is expanding its legal business process outsourcing (BPO)…
- Apax takes lead stake in Tivit by: OutsourcingAge Editor
  May 17, 2010, 01:02
  Apax Partners has highlighted private equity's growing appetite for emerging markets by acquiring a majority stake in Tivit, a Brazilian IT services and…
- TechTeam Global and Stefanini IT Solutions Establish Partnership to Offer Service Delivery in Latin America by: OutsourcingAge Editor
  May 14, 2010, 01:05
  SOUTHFIELD, Mich., May 11 /PRNewswire-FirstCall/ -- TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and…
- CBay plans to shift half of its work to India by: OutsourcingAge Editor
  May 14, 2010, 01:04
  CBay Systems — a leading healthcare BPO, that services nearly 40% of the US hospital market — is looking to become a -billion company and shift nearly…
- Tech Mahindra plans overseas BPO centres by: OutsourcingAge Editor
  May 14, 2010, 01:03
  IT and BPO services provider Tech Mahindra plans to set up BPO centres overseas during this year, with North America amongst the likely locations for the…
- Atlantic Medical Imaging Outsourcing Billing Services to Zotec Partners by: OutsourcingAge Editor
  May 14, 2010, 01:02
  INDIANAPOLIS--(BUSINESS WIRE)--Zotec Partners, an industry leader in medical billing, practice management and Radiology Information Systems (RIS) software and…
- Version 1 scores €5m in IT consulting, outsourcing deals by: OutsourcingAge Editor
  May 14, 2010, 01:01
  Irish IT consulting firm Version 1 has secured deals valued at in excess of €5m, including a claims management implementation for Irish Life & Permanent…
- Infosys BPO Launches Enhanced Sales And Fulfillment Outsourcing Service by: OutsourcingAge Editor
  May 13, 2010, 01:04
  Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has launched an enhanced offering in the areas of sales support and fulfillmen…
- NorthgateArinso plans acquisition of Convergys to develop its global standing by: OutsourcingAge Editor
  May 13, 2010, 01:02
  NorthgateArinso is to strengthen its global position with plans to acquire the HR management division of US provider Convergys. The transaction is worth…
- ALI eyes more BPO hubs by: OutsourcingAge Editor
  May 13, 2010, 01:01
  MANILA, Philippines—Property giant Ayala Land Inc. plans to build more business process outsourcing (BPO) hubs this year, boosting prospects for recurring…
- Stream Global expands BPO operations by: OutsourcingAge Editor
  May 12, 2010, 01:05
  Stream Global Services recently announced plans of bringing in more investment and expanding operations in the Philippines in line with its vision to become…
- HCL Tech, Stellar Asia Pacific in pact by: OutsourcingAge Editor
  May 12, 2010, 01:04
  MUMBAI: HCL Technologies Ltd informed BSE on Wednesday that HCL Technologies Ltd (HCL), a leading global IT services provider, and Stellar Asia Pacific, a…
- TeleTech Announces First Quarter 2010 Financial Results by: OutsourcingAge Editor
  May 12, 2010, 01:03
  TeleTech Announces First Quarter 2010 Financial Results Achieves First Quarter 2010 Revenue of 2 Million and
  .21 in Fully Diluted Earnings per Share;…
- VHA inks seven-year network outsourcing deal by: OutsourcingAge Editor
  May 12, 2010, 01:02
  Ericsson holds onto Hutchison IT... for now. Vodafone Hutchison Australia has outsourced its service management for key parts of its mobile network to…
- Pegasystems and Wipro Expand Global Strategic Alliance by: OutsourcingAge Editor
  May 11, 2010, 01:05
  Pegasystems Inc., /quotes/comstock/15*!pega/quotes/nls/pega (PEGA 32.46, +0.41, +1.28%) , the leader in Business Process Management (BPM) software solutions,…
- Ashar Group's Thane IT Park bags Intelenet, 7 other BPO cos by: OutsourcingAge Editor
  May 11, 2010, 01:03
  Realty major Ashar Group's IT Park in Thane has bagged bookings from eight BPO players including leading player, Intelenet, and now plans to set up a four-star…
- Intelenet to hire 7,000 in FY 11; enter new geographies by: OutsourcingAge Editor
  May 11, 2010, 01:02
  Leading BPO services provider Intelenet Global Services has said it plans to expand its footprint overseas and hire around 7,000 personnel in FY '11. "The…
- Aegis to set up training academy with IIM help by: OutsourcingAge Editor
  May 11, 2010, 01:01
  Aegis, the business process outsourcing (BPO) arm of the Essar Group, has planned to include higher education as one of its business divisions. It has…
- MEMA opens oil spill call center by: OutsourcingAge Editor
  May 10, 2010, 01:04
  PEARL — A call center for questions concerning the oil spill in the Gulf of Mexico has been opened by the the Mississippi Emergency Management Agency. The…
- Call center adds 500 Omaha jobs by: OutsourcingAge Editor
  May 10, 2010, 01:03
  In a possible sign of a brightening economy, Omaha's West Corp. will be adding 500 full-time jobs at one of its Omaha call centers. The new positions come…
- HCL bags 0-mn IT outsourcing deal from Merck by: OutsourcingAge Editor
  May 10, 2010, 01:02
  NEW DELHI: India’s fifth-largest IT services company HCL Technologies on Tuesday bagged a 0-million strategic IT outsourcing contract from the US-based…
- IT-infrastructure Outsourcing, Multisourcing Boosted by ITIL Framework by: OutsourcingAge Editor
  May 10, 2010, 01:01
  The Procter & Gamble, an billion a year consumer-products company based in Cincinnati, with more than 135,000 employees in 80 countries, has gone…
- UPDATE: Telecom New Zealand: Technology Outsourcing Contract Up For Grabs by: OutsourcingAge Editor
  May 7, 2010, 01:04
  WELLINGTON -(Dow Jones)- Telecom Corp of New Zealand Ltd. (TEL.NZ) confirmed Tuesday it is in preliminary talks with a number of companies over an outsourcing…
- IBM buys cloud computing software firm Cast Iron by: OutsourcingAge Editor
  May 7, 2010, 01:02
  NEW YORK: IBM said it bought privately-held software company Cast Iron Systems to bolster its expertise in cloud computing, an increasingly popular technology…
- MindTree outbids TCS, Wipro, Infy to win UIDAI contract by: OutsourcingAge Editor
  May 7, 2010, 01:01
  NEW DELHI: Mid-sized software service provider MindTree outbid larger rivals Tata Consultancy Services (TCS), Infosys, Wipro apart from top multinational…
- HCL AXON Transforms Customer Care Initiatives at Terasen Gas by: OutsourcingAge Editor
  May 6, 2010, 01:05
  JERSEY CITY, NJ, Apr 30, 2010 (MARKETWIRE via COMTEX) -- HCL AXON, a division of HCL Technologies and a provider of business transformation consulting services…
- Biotech CROs Take Center Stage in Recent Deals by: OutsourcingAge Editor
  May 6, 2010, 01:02
  Global contract research services firm Charles River Laboratories (CRL) is expanding its presence in China with the acquisition of WuXi PharmaTech (WX), a…
- Sutherland Global Services provides training by: OutsourcingAge Editor
  May 6, 2010, 01:01
  Sutherland Global Services is a premier IT enabled and Business Process Outsourcing (BPO) company offering highly acclaimed services to a number of Fortune 500…
- Outsourced public sector staff warned of 'difficulties' over job guarantees by: OutsourcingAge Editor
  May 5, 2010, 01:05
  PUBLIC sector workers who transfer to the private sector as a result of outsourcing agreements are under threat, warns an outsourcing specialist. Steve…
- Stellar Wins Call Centre Services Contract with Neighbourhood Energy by: OutsourcingAge Editor
  May 5, 2010, 01:04
  Stellar, a leading call centre and business process outsourcing provider, today announced that it has been awarded a call centre sales contract with one of the…
- Two Ayala firms tie up to build five buildings by: OutsourcingAge Editor
  May 5, 2010, 01:03
  Two sister companies of the Ayala Group of companies have become partners to develop five major projects in Cebu City in the coming years. Cebu Holdings…
- 2010 Top 20 Training Outsourcing Companies Announced by TrainingIndustry.com by: OutsourcingAge Editor
  May 5, 2010, 01:02
  As part of our commitment to the industry and as a service to our community members, TrainingIndustry.com is pleased to announce our “2010 Top 20 Training…
- More Publishers Trying Outsourced Journalism by: OutsourcingAge Editor
  May 5, 2010, 01:01
  NEW YORK (AdAge.com) -- More major media companies are looking for ways to find cheap content. Thomson Reuters, Cox Newspapers and Hachette Filipacchi have run…
- iGATE Selected Among the Best Outsourcing Providers for the Discrete Manufacturing Industry by: OutsourcingAge Editor
  May 4, 2010, 01:05
  FREMONT, Calif., Apr 28, 2010 (GlobeNewswire via COMTEX) -- iGATE, /quotes/comstock/15*!igte/quotes/nls/igte (IGTE 12.37, +0.08, +0.65%) , the business…
- Gov’t stops PAL layoff, outsourcing for now by: OutsourcingAge Editor
  May 4, 2010, 01:03
  MANILA, Philippines -- The government has stepped in to resolve the labor dispute at Philippine Airlines (PAL), ordering the airline to postpone a plan to lay…
- Italian clothing brand Diesel to make India outsourcing base by: OutsourcingAge Editor
  May 4, 2010, 01:02
  Renzo Rosso is a self-confessed Indophile. He has named his youngest daughter India. And he swears by Indian creativity and people’s ability to create and…
- Legal outsourcing facility opens by: OutsourcingAge Editor
  May 4, 2010, 01:01
  MULTINATIONAL INFORMATION services firm Thomson Reuters opened a new legal outsourcing facility in Taguig yesterday to serve American clients. In a press…
- IBM News - athenahealth Selects IBM to Streamline Back Office Processes by: OutsourcingAge Editor
  May 3, 2010, 01:05
  athenahealth, a provider of Internet-based business services for physician practices, has signed a business process services agreement with IBM (News -…
- IT enabled Services:India by: OutsourcingAge Editor
  May 3, 2010, 01:03
  According to the National Association of Software and Service Companies (NASSCOM), the apex body for software services in India, the revenue of the information…
- TeleTech Recognized by PEZA as Philippines Outstanding Employer for Third Time, Earns Hall of Fame Honor by: OutsourcingAge Editor
  May 3, 2010, 01:02
  MANILA, PHILIPPINES, (MARKETWIRE via COMTEX) -- TeleTech Customer Care Management Philippines, Inc., a division of TeleTech Holdings, Inc. /quotes/comstock/15*!…
- Vector BPO Launches Improved Contact Center BPO Website by: OutsourcingAge Editor
  May 3, 2010, 01:01
  Vector BPO, an American owned and Operated Contact Center BPO, launched an improved customer-focused, interactive website this month. The site, www.vectorbpo.co…
- Pioneering Information Management Systems for Medical Insurance Companies -- GM-Medicare Management Launches as China's First Medical Insurance BPO by: OutsourcingAge Editor
  April 30, 2010, 01:05
  Golden Meditech Holdings Limited ("Golden Meditech," or "the Group"; Stock Code: 801), China's leading integrated healthcare device and service enterprise,…
- CallCopy and Connector Systems Partner to Bring WFO Solution to New Zealand by: OutsourcingAge Editor
  April 30, 2010, 01:04
  CallCopy, a provider of call recording and contact center solutions, today announced that it has entered into a strategic distributor relationship with…
- Sunrise Launches Iguana Self-Service by: OutsourcingAge Editor
  April 30, 2010, 01:03
  Chessington, United Kingdom - 27 April 2010 - IT and Business service management software specialist Sunrise Software is unveiling a brand new self service…
- Mobilicity outsources network management to Ericsson by: OutsourcingAge Editor
  April 30, 2010, 01:02
  In the fight against industry behemoths, wireless upstart Mobilicity knows it must be nimble. And in a business where the cost of acquiring customers can be…
- Credit Suisse expanding operations in Asia Pacific region by: OutsourcingAge Editor
  April 30, 2010, 01:01
  Credit Suisse is taking on more staff and expanding its operations in Australia, New Zealand and Singapore. Ken Brier, head of non-Japan Asia Pacific rates…
- Aegis to raise headcount by 11,000 this fiscal by: OutsourcingAge Editor
  April 29, 2010, 01:05
  Aegis, the back office outfit of the Ruias-owned Essar Group, plans to add around 11,000 employees to its rolls this fiscal, according to a top company…
- Fisher-Price Will Offshore IT to India by: OutsourcingAge Editor
  April 29, 2010, 01:03
  In the last two blogs I’ve written, I’ve reported that business among the top three Indian outsourcing companies--Infosys, Tata Consultancy Services, and…
- NSN wins “Russia’s first” full network outsource contract from MTS by: OutsourcingAge Editor
  April 29, 2010, 01:02
  Nokia Siemens Networks has struck a deal with Russian carrier MTS for what the firms say is the first full network outsourcing contract to be signed in that…
- Bharti seeks to outsource Zain’s African operations by: OutsourcingAge Editor
  April 29, 2010, 01:01
  After purchasing the African assets of Kuwait’s Zain in a bn deal, Bharti Airtel has called on IT companies and network operators to bid for the IT-related…
- Charles River buys WuXi PharmaTech in .6 billion deal by: OutsourcingAge Editor
  April 28, 2010, 01:05
  Charles River Laboratories International, a provider of research models and associated services of preclinical drug development, is to buy US-listed Chinese…
- Stream Global Services expands BPO operations by: OutsourcingAge Editor
  April 28, 2010, 01:04
  Emerging business process outsourcing (BPO) player, Stream Global Services, has stirred optimism for the local industry with its plans to expand operations to…
- iGATE Named to IAOP's Global Outsourcing 100 List by: OutsourcingAge Editor
  April 28, 2010, 01:03
  FREMONT, Calif., Apr 26, 2010 (GlobeNewswire via COMTEX) -- iGATE /quotes/comstock/15*!igte/quotes/nls/igte (IGTE 12.24, +0.06, +0.49%) , the business…
- The Outsource Group Acquires Health Care Legal Services by: OutsourcingAge Editor
  April 28, 2010, 01:02
  ST. LOUIS, MO — The Outsource Group, a national leader in healthcare revenue cycle management, announced today it has acquired Health Care Legal Services…
- LBB and Siemens' outsourced CCTV project goes live by: OutsourcingAge Editor
  April 28, 2010, 01:01
  Managers at the London Borough of Bexley (LBB) and Siemens have been working jointly on a new approach to community safety with CCTV at its heart. Community…
- Electrolux IT Solutions signs ITO deal with Accenture by: OutsourcingAge Editor
  April 27, 2010, 01:04
  Electrolux IT Solutions, a subsidiary of Electrolux, has signed a multi-year contract with Accenture for application development and management services. Und…
- Airbus signs ITO deal with CSC by: OutsourcingAge Editor
  April 27, 2010, 01:03
  Airbus has selected CSC as the prime contractor to develop and support the aerospace giant’s ‘Value Chain Visibility’ (VCV) and Auto-ID program. CSC…
- Low-cost Australian airline signs IT/BPO deal with Zensar by: OutsourcingAge Editor
  April 27, 2010, 01:02
  Jetstar Airways, an Australian low-cost airline and arm of Qantas, has signed an application development and BPO deal with Zensar Technologies. Through the…
- Ericsson buys Nortel's stake in LG-Nortel by: OutsourcingAge Editor
  April 26, 2010, 01:05
  2 million deal expected boost Ericsson's South Korea footprint. Swedish network equipment vendor L.M. Ericsson Telephone Co. has bought Nortel Networks…
- PAL signs outsourcing deal with PLDT unit by: OutsourcingAge Editor
  April 26, 2010, 01:04
  PHILIPPINE Airlines (PAL) has signed a deal with ePLDT Ventus, a wholly-owned subsidiary of Philippine Long Distance Telephone Co., to handle call center…
- Losing flag carrier outsources call center services to PLDT by: OutsourcingAge Editor
  April 26, 2010, 01:03
  FLAG carrier Philippine Airlines (PAL) signed a deal to outsource call center services to a unit of Philippine Long Distance Telephone (PLDT) Co. yesterday,…
- Salesforce.com to pay $US142m for cloud-based contact provider, Jigsaw by: OutsourcingAge Editor
  April 26, 2010, 01:02
  Salesforce.com is to acquire online contact information provider, Jigsaw for $US142m to enable customers of its cloud based CRM services to better find and…
- PRWT Services, Inc. and Savana Announce New Health Care Eligibility and Enrollment Solution by: OutsourcingAge Editor
  April 26, 2010, 01:01
  PRWT Services, Inc. and Savana Inc. today announced the launch of a new health care eligibility and enrollment solution to address the 30 million new individual…
- Quantrix Expands International Presence by: OutsourcingAge Editor
  April 23, 2010, 01:05
  Quantrix announces it has signed six new partners in the Philippines, New Zealand, United Kingdom, Italy, and Ireland to resell its business modeling and…
- CallCopy Aims for Outstanding Customer Experience by: OutsourcingAge Editor
  April 23, 2010, 01:04
  CallCopy, a leading provider of innovative call recording and contact center solutions, today announced the availability of cc: Discover 4.2, the latest…
- Pallas Athena Launches Process Mining Learning Labs by: OutsourcingAge Editor
  April 23, 2010, 01:03
  Pallas Athena yesterday announced the launch of new Process Mining Learning Labs for Europe. The first Process Mining Lab will be held on May 18, 2010 in the…
- LenderLive Helps Caliber Funding Streamline GFE Process by: OutsourcingAge Editor
  April 23, 2010, 01:02
  LenderLive Network Inc., a provider of business process outsourcing and technology, reports that it has helped Arizona-based Caliber Funding LLC streamline…
- People on the move: pharma outsourcing jobs by: OutsourcingAge Editor
  April 23, 2010, 01:01
  Outsourcing-Pharma presents its latest round up of movements in the pharma outsourcing sector, including appointments at Clearstone Central Laboratories,…
- Kaspersky plans 100-seat call centre by: OutsourcingAge Editor
  April 22, 2010, 01:05
  Kaspersky Lab, a major anti-virus solutions provider, is contemplating a call centre with 100 people to support its customers. To begin with, the company would…
- Hinduja Global earmarks 5 m for acquisitions in US, UK by: OutsourcingAge Editor
  April 22, 2010, 01:04
  One of the top three providers of outsourcing solutions in the country, Hinduja Global Solutions has earmarked about 5 million for acquisitions in the US as…
- Oracle to buy Phase Forward 5m by: OutsourcingAge Editor
  April 22, 2010, 01:03
  IT giant Oracle will pay 5m (€507m) for eClinical solutions firm Phase Forward, significantly expanding its presence in the billion dollar contract…
- PAL to spin off catering, other services,Outsourcing to save P1.5B a year by: OutsourcingAge Editor
  April 22, 2010, 01:02
  Flag carrier Philippine Airlines (PAL) stands to save as much as P1.5 billion a year in a controversial plan to outsource its non-core operations to third-party…
- Google in China: Drawing lessons for your IT outsourcing plan by: OutsourcingAge Editor
  April 22, 2010, 01:01
  Google’s decision this week to stop cooperating with Chinese government censors — and, quite likely, pull its business efforts out of China completely —…
- Abtran carves out niche in outsourcing by: OutsourcingAge Editor
  April 21, 2010, 01:05
  The company, which is 300 creating new jobs, has been building up a presence quietly, writes SUZANNE LYNCH A HOST of business leaders, politicians and…
- Infosys still eyes buys in Europe by: OutsourcingAge Editor
  April 21, 2010, 01:04
  Twin-pronged strategy In UK, it will look at acquisitions either for verticals or in the space of IP or platform In Germany and France, it looks more for…
- Infosys eyeing acquisitions in Germany, France, Japan by: OutsourcingAge Editor
  April 21, 2010, 01:03
  Infosys Technologies is looking for acquisitions in France, Germany and Japan in the consulting, business process outsourcing (BPO) and few other segments. �…
- Sony outsourcing some VAIO design to beat Apple, HP by: OutsourcingAge Editor
  April 21, 2010, 01:02
  Sony will stop designing all of its VAIO PCs itself, the company's business deputy president Ryosuke Akahane revealed in an interview today. The Japanese PC…
- Satyam will take two years to rejoin race against TCS, Infy & Cognizant: CEO by: OutsourcingAge Editor
  April 20, 2010, 01:05
  Beleaguered Satyam Computer, which was taken over by the Mahindras a year ago and renamed as Mahindra Satyam, is still facing major operational challenges,…
- Patni bags contract to develop database for airlines by: OutsourcingAge Editor
  April 20, 2010, 01:03
  Patni Computer Systems on Wednesday said it has bagged a contract from the Air Transport Association of America (ATA) — the premiere trade association of US…
- Dell to Provide Business Process Outsourcing Services to Help USCIS Enhance More Than 60 Field Office Operations by: OutsourcingAge Editor
  April 20, 2010, 01:02
  Dell announced today that its wholly-owned subsidiary, Perot Systems Government Services, based in Fairfax, Va., is providing a wide range of business process…
- Outsourcing deals signed by: OutsourcingAge Editor
  April 20, 2010, 01:01
  Monarch Airlines is outsourcing catering and in-flight retail services to onboard retail supplier Alpha. Under the terms of the three-year contract, Alpha will…
- Selex Galileo does third party indirects deal by: OutsourcingAge Editor
  April 19, 2010, 01:04
  Defence electronics firm Selex Galileo has outsourced its indirect procurement to Xchanging in a three-year contract worth £50 million. Xchanging will…
- Monarch outsources catering to Alpha by: OutsourcingAge Editor
  April 19, 2010, 01:03
  Monarch Airlines has announced it is to outsource its catering and in-flight retail services to onboard retail supplier Alpha. Under the terms of the…
- US food giant outsources indirect spend by: OutsourcingAge Editor
  April 19, 2010, 01:02
  Kraft Foods has outsourced its indirect procurement operations in North America to Capgemini in a long-term agreement. The French-based consultancy revealed…
- New York investors to buy DynCorp International for .5B by: OutsourcingAge Editor
  April 19, 2010, 01:01
  Cerberus Capital Management is purchasing DynCorp International for approximately .5 billion, including the assumption of debt, DynCorp announced today. Un…
- Dell wins 0 million outsourcing pact with DHS by: OutsourcingAge Editor
  April 16, 2010, 01:05
  Dell Perot Systems won a 0 million contract to process citizenship and immigration applications at 60 field offices of the U.S. Citizenship and Immigration…
- Accretive Solutions Rolls out Cloud Technology Platform to Expand Business Outsourcing Solutions Practice Nationally by: OutsourcingAge Editor
  April 16, 2010, 01:02
  Accretive Solutions, a leading business consulting and executive search firm, is rolling out a new cloud-based technology platform that will allow the firm to…
- GXS: B2Boost, Leading Games and Entertainment Supply Chain Vendor, Outsources B2B E-Commerce Platform to GXS by: OutsourcingAge Editor
  April 16, 2010, 01:01
  GXS, a leading provider of business-to-business (B2B) e-commerce solutions, today announced that B2Boost, which specialises in providing supply chain services…
- Lublin as a new player in the Polish BPO market by: OutsourcingAge Editor
  April 16, 2010, 01:01
  The phenomenon of offshoring, namely transferring business processes abroad, is highly valued by economists who estimate that the greatest world’s economy,…
- We are careful about acquisition, says Infosys by: OutsourcingAge Editor
  April 15, 2010, 03:48
  BANGALORE: Software major, Infosys on Tuesday said it was "not aggressive" in acquisitions and had decided to adopt a cautious approach on the issue. "We…
- Microsoft outsources internal tech care to Infosys by: OutsourcingAge Editor
  April 15, 2010, 03:47
  SAN FRANCISCO: Microsoft has outsourced its internal tech support to Indian technology services firm Infosys, the companies have announced. The move was…
- KKR in talks with ICICI to buy stake in Firstsource by: OutsourcingAge Editor
  April 15, 2010, 03:46
  MUMBAI: US private-equity firm Kohlberg Kravis Roberts & Co is in talks to buy a controlling stake in Indian back-office service provider Firstsource…
- Quatrro BPO gets mn in second round of VC funding by: OutsourcingAge Editor
  April 15, 2010, 03:44
  NEW DELHI: Quatrro BPO Solutions, founded by Raman Roy, received its second round of venture funding worth million from Walden International, Olympus…
- ZTE to send back its Chinese staff to localise ops here by: OutsourcingAge Editor
  April 15, 2010, 03:42
  NEW DELHI: Telecom equipment vendor ZTE is planning to send back around 250 Chinese employees to localise its Indian operations over the next 2-3 years. The…
- NII Holdings Selects HP for IT Managed Services in Latin America by: OutsourcingAge Editor
  April 14, 2010, 00:49
  NII Holdings, Inc. (Nasdaq: NIHD), a leading provider of mobile communication services operating under the Nextel brand in Latin America, has selected HP…
- Bosch to hire 200 BPO agents by yearend by: OutsourcingAge Editor
  April 14, 2010, 00:47
  MANILA, Philippines – Citing a “talented workforce with high IT competence and language diversity,” a German company announced Tuesday that it would…
- Convergys named BPO Company of the Year by: OutsourcingAge Editor
  April 14, 2010, 00:45
  MANILA, Philippines - Convergys Corp., a global leader in relationship management and now the largest private employer in the Philippines, announced that it…
- Kenyan operators turn to outsourcing to stay in the game by: OutsourcingAge Editor
  April 14, 2010, 00:44
  In order to remain competitive, Kenyan telecom operators are outsourcing their customer service and Network management operations. Following Telkom Kenya…
- Accenture signs IT outsourcing deal with Starwoods Hotels & Resort by: OutsourcingAge Editor
  April 13, 2010, 02:27
  Accenture is providing Starwood Hotels & Resorts Worldwide, Inc. , one of the world’s largest hotel and leisure companies, with a range of information…
- Aditya Birla Minacs acquires UK based Compass BPO by: OutsourcingAge Editor
  April 13, 2010, 02:25
  The F&A space is the new battleground for a number of mid size firms looking to distinguish themselves in the crowded and competitive BPO space. This is…
- The Significance of Sierra Atlantic’s Acquisition of Baytree Associates by: OutsourcingAge Editor
  April 9, 2010, 01:01
  By: Kathleen Goolsby outsourcing-buzz-blog.com On April 6, Sierra Atlantic Inc., an IT services provider recognized for outsourcing Oracle and product…
- Google Buys Episodic by: OutsourcingAge Editor
  April 9, 2010, 01:01
  Google has made its fifth acquisition of the year: video service Episodic, which is presumably being drafted to help out with the Google-owned Youtube video…
- Synergy to buy managed services provider C&PA by: OutsourcingAge Editor
  April 9, 2010, 01:01
  Synergy Plus today announced its intention to acquire South Australian IT service provider C&PA. The agreement was expected to be finalised next week…
- TeleTech Awarded Multi-Year Contract to Enhance Credit Card Customer Experience by: OutsourcingAge Editor
  April 9, 2010, 01:01
  ENGLEWOOD, CO, Apr 07 (MARKET WIRE) -- TeleTech Services Corporation, a subsidiary of TeleTech Holdings, Inc.(NASDAQ: TTEC), one of the largest and most…
- Billing vendors join forces to boost outsourcing options by: OutsourcingAge Editor
  April 9, 2010, 01:01
  WARREN, NJ – Two providers of outsourced physician billing services are joining forces. Advantedge Healthcare Solutions, a Warren, N.J.-based provider of…
- USA Today Outsources New Web Section to Demand Media by: OutsourcingAge Editor
  April 8, 2010, 04:43
  NEW YORK (AdAge.com) -- USA Today's website has started running thousands of pieces of original travel editorial from the Demand Media content farm, making USA…
- Xchanging Wins 5-year Procurement Outsourcing Contract From CHEP by: OutsourcingAge Editor
  April 8, 2010, 04:40
  Business processing outsourcing company Xchanging plc (XCH.L) said Wednesday it won a five-year procurement outsourcing contract from CHEP, which is a part of…
- Legal & General prepares IT staff for transfer to IBM or Fujitsu by: OutsourcingAge Editor
  April 7, 2010, 02:49
  An internal Legal & General e-mail has revealed the company could soon outsource its IT infrastructure and some IT services to either IBM or Fujitsu, and…
- Ayala keen on investing in more BPO companies by: OutsourcingAge Editor
  April 7, 2010, 02:48
  AYALA CORP. WANTS TO INVEST more in the country’s business process outsourcing (BPO) industry to ride on the sector’s booming prospects over the next few…
- PLDT to open Subic ICT hub by: OutsourcingAge Editor
  April 7, 2010, 02:44
  SUBIC FREE PORT — The Philippine Long Distance Telephone Co. (PLDT) has entered into a deal with authorities here to open an information and communications…
- Convergys Announces Sale of its Human Resources Management Line of Business to NorthgateArinso by: OutsourcingAge Editor
  April 6, 2010, 03:46
  Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has signed a definitive agreement to sell its Human…
- 5 PRIME appoints arvato services healthcare for logistics deal by: OutsourcingAge Editor
  April 6, 2010, 03:43
  Life science company 5 PRIME GmbH has chosen arvato services healthcare as the global distributor of its products and to manage all of its processes - from…
- Ericsson wins .3-billion Airtel's outsourcing project by: OutsourcingAge Editor
  April 6, 2010, 03:42
  Ericsson has bagged .3-billion outsourcing contract from Bharti Airtel to upgrade its mobile network. This is the Swedish network company's third billion-doll…
- Analysis: Siemens moves into procurement outsourcing space by: OutsourcingAge Editor
  April 5, 2010, 03:20
  The entry into the procurement sector by Siemens IT Solutions and Services in March with Siemens Global Procurement raised a few eyebrows. But according to…
- JLL and IBM sign seven-year services agreement by: OutsourcingAge Editor
  April 5, 2010, 03:20
  Jones Lang LaSalle, a professional services firms specialising in real estate and investment management, has outsourced its IT procurement to IBM as part of…
- Capgemini buys rest of India BPO unit from Hindustan Unilever by: OutsourcingAge Editor
  April 5, 2010, 03:19
  Capgemini on Monday announced it has bought the remaining 49% in as Capgemini Business Services, its India unit, from Hindustan Unilever. Financial terms of…
- Solis mum on IBM’s off-shoring of jobs by: OutsourcingAge Editor
  April 5, 2010, 03:19
  EAST FISHKILL – US Labor Secretary Hilda Solis had nothing to say about IBM’s off-shoring of workers when she visited the Hudson Valley Tuesday. Solis…
- Successful Offshore outsourcing companies by: OutsourcingAge Editor
  April 1, 2010, 01:01
  SolveITlabs is proud to announce its second collaboration with one of the most important companies in the world, France Telecom. SolveITlabs is one of the…
- Accenture Reports over Billion in Outsourcing Business in Recent Quarter by: OutsourcingAge Editor
  March 30, 2010, 01:01
  Accenture reported financial results for the second quarter of fiscal 2010, ended Feb. 28, 2010, with net revenues of .18 billion, a decrease of 2 percent in…
- Will BSkyB victory over EDS increase cost of outsourcing? by: OutsourcingAge Editor
  March 30, 2010, 01:01
  The high court ruled last month that EDS, now part of HP, misrepresented its capabilities when supplying a CRM system to BSkyB. EDS, which has already been…
- PAL resorts to job outsourcing by: OutsourcingAge Editor
  March 26, 2010, 02:10
  Philippine Airlines union president Edgardo Oredina did not sound optimistic when he apprised members of the Philippine Airlines Employees’ Association late…
- American CFOs Will Bank on Offshoring This Year by: OutsourcingAge Editor
  March 26, 2010, 02:07
  In the midst of risks that flat employment and tight credit pose, there would be a sharp increase in the spending and earning of U.S companies, according to…
- New Firms Say Outsourcing Crucial to Survival by: OutsourcingAge Editor
  March 25, 2010, 01:48
  The latest generation of hybrid broker-dealers has succeeded in getting the attention of restless financial advisers. Now they have to prove they learned from…
- Mergers and Acquisitions in the BPO World Feb 2010 by: OutsourcingAge Editor
  March 24, 2010, 02:29
  Acquiree Acquirer / VC Value Date Reason For Acquisition Apollo Contact Centre (British Telecom arm) Belfast, Ireland HCL Tech BPO .5m M…
- Convergys hiring 1,500 in Utah for census by: OutsourcingAge Editor
  March 23, 2010, 02:03
  Convergys Corp. plans on hiring more than 1,500 temporary workers in Utah to provide call center assistance in support of the 2010 U.S. Census. The…
- Infosys says outsourcing deal pipeline improving by: OutsourcingAge Editor
  March 22, 2010, 01:50
  Infosys Technologies, India's No. 2 software services exporter, is seeing a rise in outsourcing deal flows due to a recovery in the global economy, a top…
- Aditya Birla Minacs acquires UK’s Compass BPO by: OutsourcingAge Editor
  March 22, 2010, 01:49
  Aditya Birla Minacs, a leading BPO services player in India and part of the Aditya Birla Group, has acquired the UK-based firm Compass BPO for an undisclosed…
- Patni sets up North American BPO hub in Texas by: OutsourcingAge Editor
  March 22, 2010, 01:47
  Global IT and BPO services provider, Patni Computer Systems, on Tuesday said it has set up a new North American hub for Business Process Outsourcing operations…
- Siemens says it plans to cut 4,200 jobs worldwide at IT business by: OutsourcingAge Editor
  March 22, 2010, 01:43
  BERLIN - German industrial conglomerate Siemens AG said Thursday it will cut 4,200 jobs worldwide at its information technology unit as it restructures the…
- StarTek BPO hiring 1,000 more workers by: OutsourcingAge Editor
  March 17, 2010, 02:49
  BUSINESS PROCESS out-sourcing (BPO) firm StarTek plans to hire more than 1,000 employees as it continues to expand its second facility in Ortigas. “StarTek…
- Philippine firm targets app development outsourcing by: OutsourcingAge Editor
  March 17, 2010, 02:49
  Software development firm Exist Global aims to arm business process outsourcing (BPO) companies in the Philippines with “software development outsourcing”…
- Sign Manufacturer Cuts Manufacturing Costs in Half by Outsourcing to China by: OutsourcingAge Editor
  March 1, 2010, 08:56
  Outsourcing manufacturing work to China is a cost-saving but often not a hassle-free undertaking, especially if your company does not have a liaison in place.…
- Nokia to outsource by: OutsourcingAge Editor
  February 25, 2010, 09:24
  Nokia has outsourced desktop management and help desk functions in 76 countries to Indian outsourcer HCL Technologies. HCL announced that the handset maker has…
- Dell to tap outsourcing market by: OutsourcingAge Editor
  February 25, 2010, 09:23
  Computer maker Dell Inc has launched a technology services focused company, Dell Services,that will focus on the mid-market enterprise customers. The company…
- Dell plans Indian hub by: OutsourcingAge Editor
  February 25, 2010, 09:23
  Dell Services, the recently formed unit combining Dells services arm and the acquired Perot Systems, is planning to make India the delivery hub for Asia and…
- Reuters Extends IT-infra Outsourcing Deal with Ness Technologies by: OutsourcingAge Editor
  February 25, 2010, 01:02
  Ness Technologies' outsourcing experts provide continuing on-site support and maintenance services to Thomson Reuters' clients across Israel, including all…
- Company Saves Millions by Ending IT Outsourcing Deal by: OutsourcingAge Editor
  February 25, 2010, 01:01
  In the realm of IT outsourcing, disengaging from a multi-year, multi-million dollar agreement can be so difficult and costly for customers that it makes a…
- Microsoft to Increase Outsourcing Work to CPA Global by: OutsourcingAge Editor
  February 24, 2010, 01:05
  Marty Shively, Assistant General Counsel of Microsoft, who has shifted base from US to India, has been overseeing outsourcing opportunities in India Microsof…
- Ness wins m interior ministry outsourcing contract by: OutsourcingAge Editor
  February 24, 2010, 01:04
  Information technology services and solutions provider Ness Technologies Inc. has been awarded a ulti-year million outsourcing contract from Israel's…
- ACS Wins Extension To McDonald’s Data Center Contract by: OutsourcingAge Editor
  February 24, 2010, 01:01
  Affiliated Computer Services said this week that it has won a five-year extension to a major outsourcing contract to manage McDonald’s data center operations…
- Should Playboy have Offshored? by: OutsourcingAge Editor
  February 23, 2010, 01:01
  Playboy Enterprises announced on Tuesday that it’s going to outsource all business functions except editorial to American Media Inc. It primarily meant that…
- Integreon to Use Mn Actis Fund to Buy Outsourcing Firm by: OutsourcingAge Editor
  February 23, 2010, 01:01
  The firm is expecting a number of captives to come up for sale and the firm is looking forward to initiate discussions then Knowledge process outsourcing…
- Best HR practices for best in class services by: OutsourcingAge Editor
  February 22, 2010, 09:14
  Jindal Intellicom believes in providing the right environment for its employees' growth. Its HR policies and practices ensure that. Jindal Intellicom, part…
- Outsource Data Entry Work by: OutsourcingAge Editor
  February 22, 2010, 08:59
  Outsourcing is the easy way to save the company time, money and energy to focus on its core business. In past outsourcing is the temporary way to meet…
- In-sourcing v. Outsourcing: A Tale of Two Countries by: OutsourcingAge Staff
  February 21, 2010, 15:36
  The U.S. and Britain may have a special relationship, but that does not mean that they operate the same way. Over the last few years, for example, the…
Individual News (20)
- Perriello gets frank about job outsourcing by: OutsourcingAge Editor
  August 23, 2010, 01:01
  In an exclusive interview with The Union Star (TUS) following his town hall last Thursday in Charlotte Court House, Congressman Tom Perriello spoke candidly…
- Genesee County commissioners consider outsourcing computer services as Web site problems continue by: OutsourcingAge Editor
  July 30, 2010, 01:01
  GENESEE COUNTY -- The county could outsource its computer and information services and the chairman of the Board of Commissioners says continuing problems with…
- Budget passes; outsourcing reduced by: OutsourcingAge Editor
  July 8, 2010, 01:01
  After hours of deliberation, the Somerville Board of Alderman early this morning approved a budget proposed by Mayor Joseph Curtatone that includes a modified…
- XMG: Next president should focus on ICT policy, infrastructure by: OutsourcingAge Editor
  May 17, 2010, 01:04
  WITH BUSINESS PROCESS outsourcing now one of the country’s growth drivers, the next president should see to it that information and communications technology-…
- People on the move: pharma outsourcing jobs by: OutsourcingAge Editor
  May 17, 2010, 01:01
  Outsourcing-Pharma presents its latest round up of movements in the pharma outsourcing sector, including appointments at Quintiles, ClinTec, Novasep, SCM and…
- School board again rejects study to outsource jobs by: OutsourcingAge Editor
  April 27, 2010, 10:06
  Sumner County school board members voted for the third time in 12 months to reject a proposal to determine if outsourcing school jobs could save the district…
- Accretive Solutions Rolls out Cloud Technology Platform to Expand Business Outsourcing Solutions Practice Nationally by: OutsourcingAge Editor
  April 16, 2010, 01:02
  Accretive Solutions, a leading business consulting and executive search firm, is rolling out a new cloud-based technology platform that will allow the firm to…
- Lublin as a new player in the Polish BPO market by: OutsourcingAge Editor
  April 16, 2010, 01:01
  The phenomenon of offshoring, namely transferring business processes abroad, is highly valued by economists who estimate that the greatest world’s economy,…
- BSP: Outsourcing policies of RP banks benefit economy by: OutsourcingAge Editor
  April 13, 2010, 02:31
  REGULATORS do not seek to quarrel with labor over the outsourcing policies of some of the banks supervised by the Bangko Sentral ng Pilipinas (BSP). But BSP…
- How an Outsourcing Buyer Helped its Service Provider in Haiti after the Earthquake by: OutsourcingAge Editor
  April 8, 2010, 04:45
  Outsourcing is a business transaction. But sometimes outsourcing gets personal. When natural disaster strikes, sometimes the best aid comes from a long-term…
- How outsourcing can cost you time and money by: OutsourcingAge Editor
  April 5, 2010, 03:19
  In a recent UK case, BSkyB was awarded a £200 million interim damages payout against its outsourcing vendor as a result of a failed IT outsourcing project.…
- China: Billion And Ambition by: OutsourcingAge Editor
  April 1, 2010, 01:01
  The chief executive of VanceInfo, Chris Chen, had no qualms in telling me that he wants the business he founded in 1995 to “become the biggest outsourcing…
- Leonia considers outsourcing part of school custodial staff by: OutsourcingAge Editor
  April 1, 2010, 01:01
  An estimated 19 school custodians would be laid off as part of a plan to outsource the night shift to a private company. Officials say the plan which will…
- Professional Employee Leasing Services a next step with the name of BPO by: OutsourcingAge Editor
  April 1, 2010, 01:01
  You might have many questions, and, as there already are so many myths regarding: - a) How these Service Providers work? b) What Quotient of control we are…
- Outsourcing's latest trend: Companies should give KPO a chance by: OutsourcingAge Editor
  March 24, 2010, 02:35
  Knowledge process outsourcing (KPO) has reached something of a revered status over the past year or two, hailed as the exciting progression of business process…
- Outsourcing May Help Metro Schools Avoid Past Mistakes by: OutsourcingAge Editor
  March 16, 2010, 02:19
  In order to save five million dollars in this tight budget year, Metro Nashville Schools is proposing cutting their more than 600 janitors and maintenance…
- Women more satisfied working in public sector than BPOs by: OutsourcingAge Editor
  March 8, 2010, 02:50
  NEW DELHI: Women working in public sector undertakings (PSUs) are more satisfied than those working in private outsourcing companies, says a study by the…
- Reed Looks to IT Outsourcing to Cut Costs by: OutsourcingAge Editor
  February 24, 2010, 01:03
  Publishing giant Reed Elsevier reported a surge in revenues and operating profit for 2009, helped by cost savings made by outsourcing IT development and back…
- "BPO industry offers multi-dimensional growth opportunities" by: OutsourcingAge Editor
  February 22, 2010, 09:20
  For Shwetabh Kumar, there is no seven-year itch syndrome. He simply loves being in this high growth sector BPO sector, a long term career option. Does this…
- OutsourcingWorld.biz Profile: Outsourcing Leader Jeff Russell by: OutsourcingAge Staff
  February 21, 2010, 16:13
  FROM OUTSOURCINGWORLD.BIZ Jeff RussellFrom time to time, here at OutsourcingWorld.biz we will recognize noteworthy pioneers of the Global Outsourcing…

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