Outsourcing Age

Teleperformance acquires beCogent

Thursday, August 26th, 2010

Teleperformance, a provider of outsourced CRM and contact centre services, has acquired 100% of the equity of UK-based beCogent, a provider of contact centre offerings.

beCogent has around 3,000 employees at its four call centers in Airdrie, Erskine, Kilmarnock and Glasgow and forecast 2010 revenue of approximately £50m.

The company is based in Scotland and has experience in numerous industry sectors, with an emphasis on the retail, financial services and telco/ISP industries.

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Tags: Acquisitions
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Aon agrees to buy Hewitt for $4.9 billion

Friday, July 16th, 2010

Insurance conglomerate Aon Corp. said Monday it has agreed to buy human resources specialist Hewitt Associates for $4.9 billion in a cash-and-stock deal that would nearly triple the size of its consulting business.

The deal, assuming it is approved by regulators, is the company’s biggest ever and dramatically expands its push into human resources consulting worldwide. Aon is the world’s largest insurance broker but trails rival Marsh & McLennan Co., whose subsidiaries include Mercer and Oliver Wyman Group, in the size of its consulting business.

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Tags: Acquisitions, Business Process Outsourcing, Options, Outsourcing Services, Relationships, Target
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Careline Services – New owners for outsource company

Thursday, July 1st, 2010

Careline Services, the outsource company , have announced that BPO company Hinduja Global Solutions (HGSL) have acquired 100 per cent stake in the company with plans to expand its operation in the European market.

Commenting on the acquisition  Hinduja Global Solutions CEO Partha Sarkar said, “This acquisition would act as a launch pad for HGSL to enter the UK and European markets, and will also be a platform to cross-sell its global delivery model to Careline’s European client base,” the city-headquartered HGSL said in a statement.

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Tags: Acquisitions, Options, Outsourcing Provider, Strategic Outsourcing
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Mahindra Satyam BPO eyes acquisitions

Wednesday, June 30th, 2010

The board of Mahindra Satyam is believed to have given its back-office unit in-principle approval to build platform-based BPO capabilities through acquisitions.

This marks a significant turnaround in the script of the former Satyam Computer Services which was on the verge of being consigned to the archives last year. Today, the strategy is clearly focused on making up for lost ground and time.

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Tags: Acquisitions, Business Process Outsourcing, Business Process Outsourcing Bpo, Outsourcing Provider
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Essar’s Avaya arm buyout raises BPO hackles

Wednesday, June 23rd, 2010

MUMBAI: Essar group’s acquisition of AGC Networks from enterprise communications technology major Avaya has created a storm among backoffice firms that are its customers in India. Essar group’s business processing outsourcing (BPO) arm, Aegis, which will now own 59% or higher in AGC, competes with other backoffice firms in India for contracts.

Now these firms fear that sensitive information could leak to a competitor. Some of them, which have long-term contracts with AGC, are worried about the quality of service going down with the exit of Avaya, the parent.

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Tags: Acquisitions, Business Process Outsourcing Bpo, Outsourcing Provider, Service Providers
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UK’s Xchanging to buy Data Integration for about £9 million

Tuesday, June 22nd, 2010

ritish outsourcing group Xchanging Plc on Monday agreed to buy privately-owned Data Integration Ltd, a networking, security and communication technology provider in the UK for about £9 million in cash.

The company said it will make a guaranteed payment of £6.5 million in cash over a two-year period, with target earnings of about £2.5 million, subject to Data Integration (DI) delivering operating profit targets.

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Tags: Acquisitions, Business Process Outsourcing, Business Process Outsourcing Bpo, Outsourcing Provider
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Apax takes lead stake in Tivit

Monday, May 17th, 2010

Apax Partners has highlighted private equity’s growing appetite for emerging markets by acquiring a majority stake in Tivit, a Brazilian IT services and business process outsourcing provider, in a deal valuing the company at R$1.7bn ($950m).

The buy-out of Tivit would be Brazil’s biggest private equity deal, according to Dealogic, as the country’s strong economic growth and wealth of natural resources continues to attract the world’s biggest buy-out groups.

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Tags: Acquisitions, Environment, Options, Target
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NorthgateArinso plans acquisition of Convergys to develop its global standing

Thursday, May 13th, 2010

NorthgateArinso is to strengthen its global position with plans to acquire the HR management division of US provider Convergys.

The transaction is worth approximately $85 million in cash at closing and $15 million in cash over three years. It involves NorthgateArinso acquiring the assets, including the global HR service delivery network and entire customer portfolio, of Convergys’ HR management division.

Convergys’ HR outsourcing customers will benefit from NorthgateArinso’s clear focus on HR software and services and from its world-class HR delivery capabilities. NorthgateArinso is known for its innovation in the sector, including the creation of platform-based HR Business Process Outsourcing (BPO).

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Tags: Acquisitions, Bpos, Call Center, Philippines, Workforce
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IBM buys cloud computing software firm Cast Iron

Friday, May 7th, 2010

NEW YORK: IBM said it bought privately-held software company Cast Iron Systems to bolster its expertise in cloud computing, an increasingly popular technology that helps companies cut costs by enabling access to software online. Terms of the deal were not disclosed.

International Business Machines Corp said on Monday the deal will help customers integrate various cloud applications from providers like Salesforce.com Inc, Amazon.com Inc, NetSuite Inc, as well as SAP.

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Tags: Acquisitions, Business Process Outsourcing, IT, Software, Software Systems Outsourcing, Strategic Outsourcing
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