Thursday, September 9th, 2010
Firstsource Solutions Ltd, the business process outsourcing (BPO) firm promoted by India’s largest private bank and the country’s second-largest bank ICICI Bank Ltd, is expanding its footprint to Australia, said its new chief executive Matthew Vallance. ICICI owns about 20% of Firstsource.
ICICI currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia, Indonesia, UK, Belgium and Germany.
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Wednesday, September 8th, 2010
In what is now becoming a global trend another large BPO merger has taken place.
Philippine Long Distance Telephone Co. (PLDT), announced the consolidation of PLDT’s outsourcing business Ventus which merged with SPi and is now known as SPi Global Holdings. It is now the largest Filipino-owned BPO firm with three core units — content, health information management, and customer relationship.
Tweet this!Tuesday, September 7th, 2010
Convergys Corporation, the largest business process outsourcing (BPO) provider in the country, has activated a new state-of-the-art command center in the Philippines that has the capacity to monitor and manage the huge call volumes coming into its contact centers and through its communications network around the world.
Located in the premier central business district of Manila, the command center is one of three for Convergys, with the others located at Convergys facilities in Cincinnati and in Gurgaon, India.
Tweet this!Monday, September 6th, 2010
MANILA, Philippines – Five years ago, when Mark Barachina first arrived in Singapore, he fell in love with the country. He successfully found employment there and was able to fulfill a dream for himself and his family to live and work abroad.
Today, however, Barachina is back in the country after realizing his career dreams were here all along. He now works as a senior storage and backup administrator for TELUS International Philippines, a business process outsourcing (BPO) firm.
Tweet this!Friday, September 3rd, 2010
Parseq (LON:PSQ) (which recently changed its name from Intelligent Environments after its reverse acquisition of Documetric Ltd.) made further acquisitions in the fixed assets, staff and customer contracts of Avance Group Limited and Avance Rutherglen Limited. Avance is a Customer Relationship Managment (CRM), credit management outsourcing and business intelligence provider that serves the utilities and telecommunications industries. Parseq paid £530,000 in cash for the Avance assets and will assume an additional £345,000 in customer and employee liabilities. Including transaction costs, management expects the acquisition will cost a total of c. £1.3 million and require a further £1.1 million in working capital before becoming cash positive sometime in 2011 – to be funded through existing cash and credit.
Tweet this!Thursday, September 2nd, 2010
RAINMAKER Systems Philippines, Inc., provider of business process outsourcing (BPO) telesales services and e-commerce solutions, formally opened its second site in Makati Tuesday, saying the country offered the firm the most “effective cost reduction schemes.”
Micheal Silton, Rainmaker Systems chief executive officer, told reporters the new site has 412 “capable” seats and 250 more production seats.
Tweet this!Wednesday, September 1st, 2010
PROPERTY GIANT Ayala Land, Inc. plans to hike office spaces for business process outsourcing (BPO) firms in the next few years given renewed demand, its top executive said.
More office spaces will be available in the next few years as Ayala Land taps provinces for further expansion. “An example is our BPO building in Iloilo and Bacolod [in Negros Occidental],” Ayala Land President Antonino T. Aquino told reporters late last week.
At end-2009, Ayala Land had a total space for lease of 347,000 square meters (sq. m.), of which 67% were occupied as of end-June, up from 58% in the same period last year.
Tweet this!Tuesday, August 31st, 2010
BPO provider Accenture recently announced that it has won a three year contract with Norwegian aluminum producer Norsk Hydro ASA.
Accenture will deliver technical support and maintenance services globally to the company’s SAP systems. By choosing to outsource tech support, Norsk Hydro expects to maximize the functionality and affordablility of its SAP systems.
As soon as this October, Accenture will assist Norsk’s clientele globally through its call centers in Germany and India.
Tweet this!Wednesday, August 25th, 2010
MUMBAI: Leading global BPO player, WNS Global Services, plans to invest USD 15-million to open new centers in India in 2010, a top company official said.
The NYSE-listed WNS is serving 200-plus global clients from 21 delivery centers world-wide.
“In 2010, our capex is expected to be around USD 15- million and a lot of it will be invested in new centers in India. WNS is a global company and India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view,” WNS Global Services Group CEO, Keshav R Murugesh, told PTI here.
Tweet this!Friday, August 20th, 2010
Engineering and construction major Larsen and Toubro’s (L&T) subsidiary L&T Power plans to outsource equipment manufacturing activities at Hazira to meet rising demand for power equipment from power companies. “We plan to increase outsourcing of components and equipment needed for our supercritical steam boiler, turbine -generator facility at Hazira,” said L&T Power managing director and CEO Ravi Uppal.
The exercise will help us to reduce the cost of expanding the facility from estimated `1,500 crore to close to `1,000 crore, he added. The company plans to expand its equipment manufacturing facilities from 4,000 mw to 6,000 mw. The company commissioned the 4,000-mw facility for supercritical (main power equipment or BTG package) equipment manufacturing at Hazira this year with an investment of over `3,600 crore.
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