Outsourcing Age

Biotech CROs Take Center Stage in Recent Deals

Thursday, May 6th, 2010

Global contract research services firm Charles River Laboratories (CRL) is expanding its presence in China with the acquisition of WuXi PharmaTech (WX), a major drug research and development outsourcing company with expertise in discovery chemistry and operations in both China and the United States. The $1.6 billion cash and stock deal will expand the global reach and growth opportunities for both companies.

“This transaction revolutionizes the contract research landscape by creating the only global contract research organization, or CRO, to offer fully integrated research and drug development services from molecule creation to first-in-human testing,” said James C. Foster, Chairman, President and Chief Executive Officer of Charles River

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Tags: Acquisitions, China, Knowledge Process Outsourcing, Medical Processes
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Pioneering Information Management Systems for Medical Insurance Companies — GM-Medicare Management Launches as China’s First Medical Insurance BPO

Friday, April 30th, 2010

Golden Meditech Holdings Limited (“Golden Meditech,” or “the Group”; Stock Code: 801), China’s leading integrated healthcare device and service enterprise, announced the formation of a new joint venture company, GM-Medicare Management (China) Limited (“GM-Medicare”). Based in Shanghai, GM-Medicare is China’s first medical insurance information management systems and medical insurance back-office business process outsourcing (BPO) services provider in Shanghai. As a platform connecting the dots between insurance companies, hospitals and the insured, GM-Medicare fills an important niche in the Chinese medical market, where a growing number of expatriate professionals and overseas tourists are demanding quality medical and healthcare services. At the same time, GM-Medicare aims to facilitate the growth of medical tourism in China (see also Golden Meditech Holdings Limited).

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Tags: Asia Pacific, Business Process Outsourcing, China, Medical Insurance
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Google in China: Drawing lessons for your IT outsourcing plan

Thursday, April 22nd, 2010

Google’s decision this week to stop cooperating with Chinese government censors — and, quite likely, pull its business efforts out of China completely — has lit up the tech sphere, with people around the world debating the human-rights and free-speech elements of the Google-in-China decision. Remember, this is a company branded with the unusual slogan, “Don’t be evil,” and some of its users saw Google’s cooperation with Chinese censors as just that.

Given my recent work covering outsourcing and offshoring plans among enterprise IT organizations, the international element of this brouhaha speaks to the idea of U.S.-based businesses investing in business operations abroad, the due diligence that takes place in assessing IT outsourcing locales, and whether the business should be prepared to accede to the mores of its new base.

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Tags: China, IT, Offshore Outsourcing, Options, Outsourcing Services, Relationships
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Markets News Monday: “Landmark investment” of 300 outsourcing jobs for Cork at Abtran; China reports first trade deficit in 6 years; Euro gains after Greek support plan

Wednesday, April 21st, 2010

Enterprise and Innovation Minister Batt O’Keeffe today announced 300 call centre jobs for Cork at outsourcing firm Abtran over the next 2 years. He called the jobs expansion a “landmark investment.”

Abtran says it is the largest indigenous business process outsourcer (BPO) in the Irish market. It was established in 1997 and currently employs in excess of 1,000 staff across multiple business sites. The new jobs are promised over the next two years and are the result of a €3m investment in research and development, supported by Enterprise Ireland. Its client list includes Sky TV, An Post, the Irish Financial Regulator, Hibernian Insurance, the ESB and, most recently, eFlow, the firm that operates the barrier-free tolling regime on the M50 in Dublin.

No estimate was available on the number of jobs in client firms which will be lost because of the outsourcing.

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Tags: Business Process Outsourcing, China, Outsourcing Provider, Sectors
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ZTE to send back its Chinese staff to localise ops here

Thursday, April 15th, 2010

NEW DELHI: Telecom equipment vendor ZTE is planning to send back around 250 Chinese employees to localise its Indian operations over the next 2-3 years.

The move comes soon after the government issued a directive past month, asking foreign telecom equipment firms, which manage and maintain networks of cellphone firms here, to employ only Indian engineers. Currently, about 15% of ZTE’s 2,300 staff in India are Chinese, and the company is planning to hire another 1,000 in the year ending March 2011.

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Tags: 1: Outsourcing, China, India, Infrastructure Issues
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CT, MRI work outsourced to China

Thursday, April 8th, 2010

ith an increasing number of medical institutions commissioning analysis of patients’ image data to outside entities via the Internet due to a shortage of doctors and other reasons, some companies have begun entrusting the work to doctors in China who offer low-priced services.

In response, organizations of Japanese doctors, such as the Japan Radiological Society, set up a guideline stipulating that only those with a Japanese doctor’s license are entitled to make diagnoses based on such data.

The issue will likely be a hot topic at the society’s meeting to be held in Yokohama from Thursday.

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Tags: China, Implementation, Knowledge Process Outsourcing, Medical Technology, Offshore Outsourcing, Service Providers
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China to implement new measures for military support outsourcing

Wednesday, April 7th, 2010

The Leading Group of the Military Logistics Support Outsourcing under the State Council of the People’s Republic of China (PRC) and the Central Military Commission (CMC) held its 2nd meeting in Beijing on April 2 to study and deploy the work of military logistics support outsourcing in 2010. It was stressed at the meeting that the People’s Liberation Army (PLA) should unswervingly take a developing path featuring military and civilian integration, reduce repeated construction and constantly improve the benefit of military logistics support.

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Tags: Asia Pacific, China, Options, Outsourcing Provider, Outsourcing Services
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China: $1 Billion And Ambition

Thursday, April 1st, 2010

The chief executive of VanceInfo, Chris Chen, had no qualms in telling me that he wants the business he founded in 1995 to “become the biggest outsourcing firm in the world.” We met between flights at Beijing’s airport. He is on this way, counting Microsoft, Hewlett-Packard and IBM as clients.

He’s not the only one advancing China’s push into the vast, varied outsourcing market. In northeastern China’s industrial city of Shenyang, I recently met with Liu Jiren, the CEO of Neusoft–the largest Chinese outsourcing company, with $540 million in revenues, 15,000 employees and 8,000 corporate customers, the majority of them in China and nearby Japan.

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Tags: 1: Outsourcing, Business Process Outsourcing, China, Desk Functions, Environment, Outsourcing Industry, Outsourcing Provider
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Frbiz.com Reports Trend Of China’s Software Outsourcing Industry

Tuesday, March 30th, 2010

The global financial tsunami, so that the U.S. financial industry on Wall Street plunged into an unprecedented crisis, the five major investment banks collapse one after another, the financial sector have started layoffs and pay cuts. Is highly dependent on the U.S. and European financial services needs of the global offshore outsourcing industry, has also been a serious blow.

As a global service outsourcing market participants, China’s software outsourcing industry has also suffered a serious blow. According to McKinsey on China’s 14-something maps “(the three cluster areas and the eastern Midwest to play their respective advantages and cooperate) pattern. As a key state-supported service outsourcing base cities, Chongqing, Chengdu, Xi’an, Wuhan has a strong policy of support, a wealth of information technology professionals and competitive cost structure, is the development of inland areas of service outsourcing industry, where the most potential and advantages.

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Tags: 1: Outsourcing, China, Software
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