Outsourcing Age

IBM and Indiana at legal loggerheads over cancelled outsourcing deal

Friday, June 18th, 2010

The US State of Indiana and computer giant IBM are taking each other to court over a 10-year, $1.6 billion outsourcing contract that was designed to modernise Indiana’s ageing welfare administration system.

Yesterday, the two parties filed claims and counterclaims against each other over the project, which came to a halt when Indiana Governor Mitch Daniels pulled the plug in October 2009, describing the system delivered by IBM as “unworkable”.

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Ayala group bags $852-M BPO deal

Thursday, May 20th, 2010

AYALA-LED BUSINESS PROCESS OUTSOURCING (BPO) company Integreon Inc. has been tapped to provide back-office legal services to one of the world’s biggest law firms.

Local conglomerate Ayala Corp. Tuesday announced that its unit Integreon has signed a 10-year contract to provide “middle-office,” nonbillable services to United Kingdom-based CMS Cameron McKenna LLC.

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Clients, others who criticized Ind. welfare outsourcing find no satisfaction in lawsuits

Thursday, May 20th, 2010

INDIANAPOLIS — Privatization critics now can say “we told you so” with the state’s decision to sue IBM Corp. over the botched outsourcing of welfare applications, but it gave them little satisfaction Friday.

One day after the state and IBM sued each other over the technology giant’s canceled $1.37 billion deal to automate intake for Medicaid, food stamps and other benefits, critics of one of the costliest contracts in state history — along with clients who struggled to keep their benefits — said Gov. Mitch Daniels ignored warnings that outsourcing such a critical government function was fraught with risks.

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HCL AXON Transforms Customer Care Initiatives at Terasen Gas

Thursday, May 6th, 2010

JERSEY CITY, NJ, Apr 30, 2010 (MARKETWIRE via COMTEX) — HCL AXON, a division of HCL Technologies and a provider of business transformation consulting services through the innovative implementation and support of SAP applications, has signed a comprehensive implementation and support agreement with Terasen Gas, one of Canada’s largest distributors of natural gas and a leading integrated energy solutions provider.

This agreement aligns strategically with the recent approval from the British Columbia Utilities Commission (BCUC) allowing Terasen to migrate to an in-house customer care operating model effective January 2012. The new SAP Customer Relationship Management and Billing Solution implemented by HCL AXON will support Terasen’s contact and billing operations centers in British Columbia.

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School board again rejects study to outsource jobs

Tuesday, April 27th, 2010

Sumner County school board members voted for the third time in 12 months to reject a proposal to determine if outsourcing school jobs could save the district money.

The issue of outsourcing has become a year-long ping pong game among board members, who say they simply want to study the issue to find out if hiring private companies could save the district money, while others maintain the school system would lose control of day-to-day operations and outsourced workers could threaten student safety.

The 750 jobs in question– nutrition workers, bus drivers and custodians– account for some of the lowest salaries on the school district’s payroll.

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Accretive Solutions Rolls out Cloud Technology Platform to Expand Business Outsourcing Solutions Practice Nationally

Friday, April 16th, 2010

Accretive Solutions, a leading business consulting and executive search firm, is rolling out a new cloud-based technology platform that will allow the firm to expand its Business Outsourcing Solutions practice to rapidly growing small to mid-sized companies throughout the country, it was announced today.

With the new platform, Accretive Solutions will combine the firm’s established accounting and finance expertise with efficient and scalable cloud-based applications to provide a cost-effective, on-demand business management software platform for emerging and mid-sized companies.

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Microsoft outsources internal tech care to Infosys

Thursday, April 15th, 2010

SAN FRANCISCO: Microsoft has outsourced its internal tech support to Indian technology services firm Infosys, the companies have announced.

The move was first revealed in an Infosys press release Tuesday announcing a three-year deal to “manage internal IT services for Microsoft worldwide” and later confirmed by the US software giant.

“As part of this managed services agreement, Infosys will streamline implementation processes, simplify support and service, while at the same time lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7,” Infosys said in a statement.

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HealthCare, I.T. and Outsourcing’s Old Prospect Just Got Hotter

Tuesday, April 13th, 2010

A few months back I wrote an article on how outsourcing has already been helping with cost reductions in the Healthcare Industry, and with the recent passing of the U.S. Healthcare Reform Bill, many are anticipating an increase in business opportunities in this sector.

I.T. industries in India are among one of those anticipating new businesses in the health sector. According to Satish Menon, associate VP (corporate finance healthcare advisory), KPMG, Infosys (NASDAQ:INFY) would be one of the beneficiaries of the reform since it’s already in their line of products and an established robust clientele. Wipro Ltd. (NYSE:WIT) is optimistic as this reform would be at the intersection of its strategic units of health care and government said Rajiv Shah, senior vice president, healthcare vertical, at Wipro Technologies. Another company that has already had a strategic deal with a US-based healthcare insurance provider that involved taking over part of its operations in El Paso, US is Patni Computer Systems Limited (NYSE:PTI).

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Accenture signs IT outsourcing deal with Starwoods Hotels & Resort

Tuesday, April 13th, 2010

Accenture  is providing Starwood Hotels & Resorts Worldwide, Inc. , one of the world’s largest hotel and leisure companies, with a range of information technology (IT) outsourcing services under a multi-year contract worth more than US$200 million.
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