Outsourcing Age

Ayala Land to build more BPO buildings, cites demand rebound

Wednesday, September 1st, 2010

PROPERTY GIANT Ayala Land, Inc. plans to hike office spaces for business process outsourcing (BPO) firms in the next few years given renewed demand, its top executive said.

More office spaces will be available in the next few years as Ayala Land taps provinces for further expansion. “An example is our BPO building in Iloilo and Bacolod [in Negros Occidental],” Ayala Land President Antonino T. Aquino told reporters late last week.

At end-2009, Ayala Land had a total space for lease of 347,000 square meters (sq. m.), of which 67% were occupied as of end-June, up from 58% in the same period last year.

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Tags: Business Process Outsourcing, Environment, Philippines, Strategic Outsourcing
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Perriello gets frank about job outsourcing

Monday, August 23rd, 2010

In an exclusive interview with The Union Star (TUS) following his town hall last Thursday in Charlotte Court House, Congressman Tom Perriello spoke candidly about his year and a half yearlong introduction to the state capitol.

TUS: How hard has it been for you to adjust to the political life?

Perriello: Mind blowing! Soul crunching! It’s the most miserable job I’ve ever loved. It’s really amazing. It’s great to have the opportunity to help people but there’s a lot of playing games. We’ve got to get Washington to care about the average person. The legislative branch is a mess with its own ways of doing things…and everyone knows the squeaky wheel gets all the grease. It holds up progress.

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Tags: Environment, Opinions, Outsourcing Industry
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Incentive scheme soon for IT firms planning to set up rural BPOs

Tuesday, July 27th, 2010

CHENNAI: The government will soon come out with an incentive scheme for IT companies planning to set up rural BPO centres.

“We’re in the final stages of approval for the scheme that will have a capital subsidy and training subsidy component for rural BPOs,” P.W.C. Davidar, IT Secretary, told The Hindu on the sidelines of ‘An Evening with the IT Minister,’ an interactive session hosted by CII-NASSCOM with IT Minister Poongothai Aladi Aruna.

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Tags: Environment, India, IT
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Infy closes BPO in Bangkok

Monday, July 26th, 2010

The business process outsourcing arm of India’s [ Images ] second-largest information technology services company, Infosys [ Get Quote ], has shut its centre in Bangkok, which it had acquired from Philips.

The centre was primarily handling the back-office works of Philips globally. As a result, the company has moved about 40 of the 175-odd staff at the centre to China.

Confirming the development, Infosys BPO’s CEO and MD Swami Swaminathan said, “We could not scale this centre from a service offering standpoint, as most of our international clients are very comfortable sending work either to India or China.

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Tags: Asia Pacific, Business Process Outsourcing, Environment, Service Providers
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TPI Index: Global Outsourcing Market Not Yet Bouncing Back

Wednesday, July 21st, 2010

HOUSTON, July 20 /NEWS.GNOM.ES/ — TPI, the largest sourcing data and advisory firm in the world and a unit of Information Services Group, Inc. (ISG) (Nasdaq: III), an industry-leading information-based services company, released data today showing that the global outsourcing market is not yet bouncing back as economic uncertainty continues to weigh on corporations around the world.

The 2Q10 Global TPI Index, which measures commercial outsourcing contracts valued at $25 million or more, recorded total contract value (TCV) of $18.1 billion in the second quarter of 2010, down about 13 percent both sequentially and year-over-year. The market in the second quarter exhibited particular softness in Europe, the Middle East and Africa (EMEA), Asia Pacific and IT outsourcing (ITO).

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Offshore outsourcing picking up after recession: Everest

Monday, July 19th, 2010

The outsourcing market is witnessing an increase in activity as the global economy recovers from the recession of 2009, according to a report by Everest Research Institute.

Offshore outsourcing business that was in the pipeline, but was delayed during the recession for financial reasons or for lack of management focus, is now gathering momentum again, Anand Ramesh [CQ}, research director at Everest, said on Saturday.

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Tags: Business Process Outsourcing Bpo, Environment, Offshore Outsourcing
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Budget passes; outsourcing reduced

Thursday, July 8th, 2010

After hours of deliberation, the Somerville Board of Alderman early this morning approved a budget proposed by Mayor Joseph Curtatone that includes a modified “hybrid” outsourcing of school custodial services.

The revised $165,467,296 budget includes $40,000 in cuts made possible by wage concessions agreed to by non-union employees. A request sent to all collective bargaining units asking for a similar sacrifice was not granted, Curtatone said on Tuesday.

“We have received not a single offer of sustainable cost reduction from any of our collective bargaining units,” he said, adding that an offer submitted by the Somerville Municipal Employees Association to defer a portion of members’ wages could “hardly be considered sustainable.” The offer requires the funds to be repaid in full beginning in fiscal 2013.

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Tags: Environment, Options, Outsourcing Services
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July 4 holiday, a call of duty for BPO

Tuesday, July 6th, 2010

CHANDIGARH: Globalization, or more precisely global commerce, has been throwing up strange choices before people who still hold their nationalism dear. July 4 would be one such day when thousands of business process outsourcing (BPO) employees in the Tricity may feel a little unconformable, maybe even embarrassed, holidaying on the American independence day.

As most of the business in BPOs across India is routed from the US, business compulsions have ensured that all those working in the outsourcing industry syncronize their schedule according to the US calender. So while August 15 or January 26 are working days for BPO employees even as the whole nation celebrates its patriotism, July 4 would be their day – if not of celebration then at lease chilling out.

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Tags: Business Process Outsourcing, Environment, India
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New Bpo Company In Davao Experiences Rapid Growth

Tuesday, June 29th, 2010

After almost just a month in operation, the Remote Workmate branch in Davao City, Philippines has been experiencing continuous growth in terms of client acquisition and Virtual Assistants recruitment. These two aspects of the company are highly inter-dependent because the number of staff recruited is merely based on the clients’ demand.

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Tags: Business Process Outsourcing, Environment, Offshore Outsourcing, Outsourcing Services, Philippines, Workforce
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