Outsourcing Age

WNS Global Services to invest USD 15-mn to open new centers

Wednesday, August 25th, 2010

MUMBAI: Leading global BPO player, WNS Global Services, plans to invest USD 15-million to open new centers in India in 2010, a top company official said.

The NYSE-listed WNS is serving 200-plus global clients from 21 delivery centers world-wide.

“In 2010, our capex is expected to be around USD 15- million and a lot of it will be invested in new centers in India. WNS is a global company and India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view,” WNS Global Services Group CEO, Keshav R Murugesh, told PTI here.

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Tags: Business Process Outsourcing, Call Center, India, Outsourcing Provider
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TCS BPO bags HR excellence honors at Asia’s best employer brand awards 2010

Thursday, August 19th, 2010

TCS BPO Services, the business process outsourcing arm of Tata Consultancy Services (TCS), the IT services, business solutions and outsourcing firm, has won six awards for outstanding HR leadership at the recently concluded Asia’s Best Employer Brand Awards 2010 in Singapore. TCS BPO was nominated across six different specialty areas of HR excellence and was recognized among the frontrunners across Asia Pacific in all six of these categories, receiving the Award for Talent Management, Award for Excellence in HR through Technology, Award for Continuous Innovation in HR Strategy at Work, Award for Innovation in Recruitment, Award for Innovative Retention Strategy and Award for Excellence in Training.

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Tags: India, Outsourcing Provider, Service Providers
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Aditya Birls expands BPO operations

Friday, August 13th, 2010

Aditya Birla Minacs, the business process outsourcing (BPO) arm of the USD 28 billion Aditya Birla Group, expanded its operations in Eastern India with the inauguration of its 31st and 32rd delivery centers in Kolkata and Ranchi respectively.Both the facilities were inaugurated by Navanit Narayan, chief service delivery officer, Idea Cellular Ltd, said a press release.

Speaking at the launch, Navanit Narayan said, Yet another step in our growing partnership and engagement with Minacs, the launch of these two centers will help us address the customer and business requirements of Idea in Eastern India. The talent available in both Kolkata and Ranchi along with Minacs robust Connect India model will further augment our customer service in the region.

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Tags: Business Process Outsourcing, India, Outsourcing Provider
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Bharti Airtel shortlists five IT firms for Africa outsourcing deal

Wednesday, July 28th, 2010

Indian operator to award contract worth more than $1 billion.

Bharti Airtel Ltd. has shortlisted five companies for a contract worth more than $1 billion to provide technology outsourcing services for its newly acquired African operations, the Economic Times newspaper reported Friday, citing two unnamed people with direct knowledge of the matter.

The report said International Business Machines Corp.–which currently provides information technology services to Bharti Airtel in India and Sri Lanka–Hewlett-Packard Co. and Accenture PLC are among the multinational vendors, while Wipro Ltd. and Tech Mahindra Ltd. are the Indian vendors that have been shortlisted.

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Tags: India, IT, Outsourcing Contracts, Outsourcing Services, Service Providers
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Incentive scheme soon for IT firms planning to set up rural BPOs

Tuesday, July 27th, 2010

CHENNAI: The government will soon come out with an incentive scheme for IT companies planning to set up rural BPO centres.

“We’re in the final stages of approval for the scheme that will have a capital subsidy and training subsidy component for rural BPOs,” P.W.C. Davidar, IT Secretary, told The Hindu on the sidelines of ‘An Evening with the IT Minister,’ an interactive session hosted by CII-NASSCOM with IT Minister Poongothai Aladi Aruna.

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Tags: Environment, India, IT
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July 4 holiday, a call of duty for BPO

Tuesday, July 6th, 2010

CHANDIGARH: Globalization, or more precisely global commerce, has been throwing up strange choices before people who still hold their nationalism dear. July 4 would be one such day when thousands of business process outsourcing (BPO) employees in the Tricity may feel a little unconformable, maybe even embarrassed, holidaying on the American independence day.

As most of the business in BPOs across India is routed from the US, business compulsions have ensured that all those working in the outsourcing industry syncronize their schedule according to the US calender. So while August 15 or January 26 are working days for BPO employees even as the whole nation celebrates its patriotism, July 4 would be their day – if not of celebration then at lease chilling out.

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Tags: Business Process Outsourcing, Environment, India
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CBay plans to shift half of its work to India

Friday, May 14th, 2010

CBay Systems — a leading healthcare BPO, that services nearly 40% of the US hospital market — is looking to become a $1-billion company and shift nearly half its work to India in the next two years.

This comes within days of CBay acquiring a bankrupt clinical documentation firm Spheris in the US, which, in turn, has increased CBay’s revenues to $500 million.

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Tags: Business Process Outsourcing, India, IT, Offshore Outsourcing
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Tech Mahindra plans overseas BPO centres

Friday, May 14th, 2010

IT and BPO services provider Tech Mahindra plans to set up BPO centres overseas during this year, with North America amongst the likely locations for the launch.

“We can’t base our business model purely on cost arbitrage,” Mr Vineet Nayyar, Vice-Chairman, said, adding that the company had acquired a lot of technological and managerial know-how. “It is superior, and there is no reason why we cannot set up in Phoenix and not do better than the locals,” he said. There would be hiccups and the issue needed to be looked at maturely and not parochially, he said.

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Tags: Business Process Outsourcing, Business Process Outsourcing Bpo, Call Center, India, Offshore Outsourcing, Outsourcing Industry
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Infosys BPO Launches Enhanced Sales And Fulfillment Outsourcing Service

Thursday, May 13th, 2010

Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, has launched an enhanced offering in the areas of sales support and fulfillment operations.

The service offering is unique in its ability to impact not just general and administrative costs as most BPO service offerings do, but also cost of goods sold, thereby building the inherent competitive position of an organization. Importantly, the sales support service favorably impacts the organization’s revenue by influencing key metrics such as revenue assurance and revenue recognition.

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Tags: Business Process Outsourcing Bpo, India, Outsourcing Provider, Outsourcing Services
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