Outsourcing Age

RCG IT Named to Global Services 100 List Again

Thursday, August 12th, 2010

RCG Information Technology (www.rcgit.com) announced that it has been named as a 2010 Global Services 100 provider for the fourth year. Conducted by Global Services in association with NeoAdvisory, the globalization and sourcing advisory firm, the Annual GS100 study identifies the top 100 Information Technology (IT) and Business Process Outsourcing (BPO) service providers throughout the world. The GS100 model for analysis is based on four primary pillars: Management Excellence, Customer Maturity, Global Delivery Maturity, and Breadth of Services Portfolio.

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IT, BPO firm expands footing in Philippines

Monday, August 9th, 2010

MANILA, Philippines—A world-leading information technology, consulting, and business process outsourcing services company on Wednesday formally announced the expansion of its recently opened global delivery center in Manila.

Cognizant , which employs some 200 professionals in Manila, said that the expansion would allow the company to accommodate as much as 600 more professionals.

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HSBC IT and outsourcing costs up

Friday, August 6th, 2010

IT and outsourcing costs went up at HSBC last year, as work progressed on a new phase of the bank’s global standardisation plan.

The SAP-based bank, which is standardising products, processes and technology under the One HSBC programme, said global general and administrative expenses for the six months to 30 June rose 17 percent to $4.9 billion (£3.1 billion), compared with the same period the year before. This was attributed largely to a growth in outsourcing and marketing spending.

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Bharti Airtel shortlists five IT firms for Africa outsourcing deal

Wednesday, July 28th, 2010

Indian operator to award contract worth more than $1 billion.

Bharti Airtel Ltd. has shortlisted five companies for a contract worth more than $1 billion to provide technology outsourcing services for its newly acquired African operations, the Economic Times newspaper reported Friday, citing two unnamed people with direct knowledge of the matter.

The report said International Business Machines Corp.–which currently provides information technology services to Bharti Airtel in India and Sri Lanka–Hewlett-Packard Co. and Accenture PLC are among the multinational vendors, while Wipro Ltd. and Tech Mahindra Ltd. are the Indian vendors that have been shortlisted.

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Incentive scheme soon for IT firms planning to set up rural BPOs

Tuesday, July 27th, 2010

CHENNAI: The government will soon come out with an incentive scheme for IT companies planning to set up rural BPO centres.

“We’re in the final stages of approval for the scheme that will have a capital subsidy and training subsidy component for rural BPOs,” P.W.C. Davidar, IT Secretary, told The Hindu on the sidelines of ‘An Evening with the IT Minister,’ an interactive session hosted by CII-NASSCOM with IT Minister Poongothai Aladi Aruna.

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Tags: Environment, India, IT
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Ericsson Lands China Mobile Deal

Friday, July 23rd, 2010

In the largest outsourcing deal of its kind to date in the Asia-Pacific Region, Ericsson said it will take over network operations and management for China Mobile in Hebei Province, China – a region of 70 million people surrounding Beijing, the capital.

The deal marks a triumph for Ericsson, whose fastest-growing business is its network outsourcing division, but which has struggled to strike such deals in China, where stringent worker-protection laws make it difficult to lay off employees affected by outsourcing agreements.

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Harbinger venture signs NSN in $7B outsourcing deal

Thursday, July 22nd, 2010

Fresh off its agreement to buy Motorola Inc.’s networks business, Nokia Siemens Networks said it will build Harbinger Capital Partners’ LTE network in an eight-year deal valued at $7 billion, marking NSN’s biggest North American contract and the largest outsourcing deal in the United States.

Harbinger, meanwhile, released more details about its plan to build out a nationwide LTE network under a wholesale model, selling to wireless operators and other companies that want to offer branded wireless service. The company said it is launching LightSquared and announced it management team, led by former Orange executive Sanjiv Ahuja, who will become chairman and CEO.

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Accenture grants P58 million for IT skills training program

Monday, July 12th, 2010

Accenture, a global management consulting, technology services, and outsourcing company, has partnered with a French non-government organization in their effort to further hone the skills of Cebu’s IT professionals.

Accenture Foundation recently awarded Passerelles Numeriques (PN) US$1.26 million or over P58 million funds for the latter’s Cebu System and Network Administration training initiatives.

The grant, which will be distributed over a four-year period, will be used to help disadvantaged young people from all over the Visayas acquire IT skills.

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IBM and Indiana at legal loggerheads over cancelled outsourcing deal

Friday, June 18th, 2010

The US State of Indiana and computer giant IBM are taking each other to court over a 10-year, $1.6 billion outsourcing contract that was designed to modernise Indiana’s ageing welfare administration system.

Yesterday, the two parties filed claims and counterclaims against each other over the project, which came to a halt when Indiana Governor Mitch Daniels pulled the plug in October 2009, describing the system delivered by IBM as “unworkable”.

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