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Posts Tagged ‘Offshore Outsourcing’

Offshore-only BPO model won’t work: Firstsource MD

Friday, August 27th, 2010

One of the few third-party back-office firms of global scale to be listed out of India, Firstsource Solutions is now headed by a British national, Matthew Vallance. Mr Vallance, who took over from Ananda Mukherji as CEO & MD, completes one month in office on Friday. Mr Vallance believes the way forward for the BPO firm is to focus on its areas of specialisation, such as collections in the financial services segment, rather than spread itself across a number of service offerings.

The firm, an early mover in the domestic BPO market, is also now looking at Australia for business. In an interview with N Shivapriya, Mr Vallance talks about sensitivity around job losses and offshoring, its failed partnership with Metavante and why he believes an offshore-only BPO model will not work.

You had a headstart in healthcare much before other India-based BPO providers through your MedAssist acquisition. How do you plan to leverage that?

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Tags: Offshore Outsourcing, Outsourcing Provider
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Toshiba, Sony and Fujitsu to increase notebook outsourcing to Taiwan makers in 2011, sources say

Wednesday, August 18th, 2010

Japan-based brand notebook vendors Toshiba, Sony and Fujitsu are all expected to increase the ratios of outsourced notebooks to Taiwan-based ODM makers in 2011 in order to strengthen their product competitiveness, according to sources at Taiwan notebook makers.

Toshiba is likely to increase the outsourcing ratio to 80-90% in 2011, as Sony will jack up the ratio to over 90%, the sources noted. Fujitsu will also raise the outsourcing ratio in 2011. Fujitsu’s ratio of outsourced notebooks will reach about 50% in 2010, the sources noted.

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Tags: China, IT, Offshore Outsourcing, Outsourcing Industry
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Offshore outsourcing picking up after recession: Everest

Monday, July 19th, 2010

The outsourcing market is witnessing an increase in activity as the global economy recovers from the recession of 2009, according to a report by Everest Research Institute.

Offshore outsourcing business that was in the pipeline, but was delayed during the recession for financial reasons or for lack of management focus, is now gathering momentum again, Anand Ramesh [CQ}, research director at Everest, said on Saturday.

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Tags: Business Process Outsourcing Bpo, Environment, Offshore Outsourcing
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Hydro selects Fujitsu as global IT infrastructure services outsourcing provider

Friday, July 2nd, 2010

OSLO, NORWAY, Jun 30, 2010 (MARKETWIRE via COMTEX) — Fujitsu will be delivering an integrated infrastructure services portfolio to Hydro in Norway and globally.

Oslo, June 30, 2010 – Fujitsu, one of the world’s leading IT service providers, has today entered into a six-year global delivery agreement with Norsk Hydro ASA, one of the world’s leading integrated aluminium companies. The agreement covers full outsourcing and development of Hydro’s IT infrastructure services systems in Norway and abroad.

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Tags: 1: Outsourcing, Offshore Outsourcing, Outsourcing Industry, Outsourcing Provider, Outsourcing Services, Relationships, Service Providers
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New Bpo Company In Davao Experiences Rapid Growth

Tuesday, June 29th, 2010

After almost just a month in operation, the Remote Workmate branch in Davao City, Philippines has been experiencing continuous growth in terms of client acquisition and Virtual Assistants recruitment. These two aspects of the company are highly inter-dependent because the number of staff recruited is merely based on the clients’ demand.

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Tags: Business Process Outsourcing, Environment, Offshore Outsourcing, Outsourcing Services, Philippines, Workforce
Posted in Company News | 1 Comment »

MphasiS launches BPO operations in Raipur

Thursday, June 24th, 2010

NEW DELHI: IT firm MphasiS on Tuesday announced the launch of a 500-seater Business Process Outsourcing (BPO) centre in Raipur, Chhattisgarh.

To start with, the centre will provide services to telecom operator Idea Cellular.

The Raipur centre, to be part of a network of centres in the region, would work closely with MphasiS’s Indore Hub, the company said in a statement.

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Tags: Business Process Outsourcing, Business Process Outsourcing Bpo, Local Market, Offshore Outsourcing, Target, Workforce
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Ayala group bags $852-M BPO deal

Thursday, May 20th, 2010

AYALA-LED BUSINESS PROCESS OUTSOURCING (BPO) company Integreon Inc. has been tapped to provide back-office legal services to one of the world’s biggest law firms.

Local conglomerate Ayala Corp. Tuesday announced that its unit Integreon has signed a 10-year contract to provide “middle-office,” nonbillable services to United Kingdom-based CMS Cameron McKenna LLC.

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Tags: Business Process Outsourcing, Desk Functions, Offshore Outsourcing, Outsourcing Provider
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Indian outsourcing firm plans data processing centre in prison

Tuesday, May 18th, 2010

An Indian outsourcing firm is to run one of its data handling centres in a local prison as part of a new public/private partnership.

Radiant Info Systems has come to a deal with the Indian state of Andhra Pradesh to hire 200 inmates of a state jail to work on data entry, and the processing and transmitting of information.

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Tags: Business Process Outsourcing, IT, Offshore Outsourcing, Options, Strategic Outsourcing
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CBay plans to shift half of its work to India

Friday, May 14th, 2010

CBay Systems — a leading healthcare BPO, that services nearly 40% of the US hospital market — is looking to become a $1-billion company and shift nearly half its work to India in the next two years.

This comes within days of CBay acquiring a bankrupt clinical documentation firm Spheris in the US, which, in turn, has increased CBay’s revenues to $500 million.

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Tags: Business Process Outsourcing, India, IT, Offshore Outsourcing
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Tech Mahindra plans overseas BPO centres

Friday, May 14th, 2010

IT and BPO services provider Tech Mahindra plans to set up BPO centres overseas during this year, with North America amongst the likely locations for the launch.

“We can’t base our business model purely on cost arbitrage,” Mr Vineet Nayyar, Vice-Chairman, said, adding that the company had acquired a lot of technological and managerial know-how. “It is superior, and there is no reason why we cannot set up in Phoenix and not do better than the locals,” he said. There would be hiccups and the issue needed to be looked at maturely and not parochially, he said.

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Tags: Business Process Outsourcing, Business Process Outsourcing Bpo, Call Center, India, Offshore Outsourcing, Outsourcing Industry
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