Outsourcing Age

Accenture Wins BPO Deal in Norway

Tuesday, August 31st, 2010

BPO provider Accenture recently announced that it has won a three year contract with Norwegian aluminum producer Norsk Hydro ASA.

Accenture will deliver technical support and maintenance services globally to the company’s SAP systems. By choosing to outsource tech support, Norsk Hydro expects to maximize the functionality and affordablility of its SAP systems.

As soon as this October, Accenture will assist Norsk’s clientele globally through its call centers in Germany and India.

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AEGIS ranks fourth in DATAQUEST top 20 BPO ranking

Monday, August 30th, 2010

Mumbai: Aegis, a global outsourcing services company and part of the Essar Group, today said it has been ranked fourth amongst top business process outsourcing (BPO) players in the country in a recent survey by Dataquest, a leading knowledge publication from the house of CyberMedia. In an otherwise tumultuous year that saw several businesses come under pressure owing to the economic slowdown, Aegis improved its ranking by two places over the previous year, thereby emerging as one of the fastest-growing BPOs in the country.

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Offshore-only BPO model won’t work: Firstsource MD

Friday, August 27th, 2010

One of the few third-party back-office firms of global scale to be listed out of India, Firstsource Solutions is now headed by a British national, Matthew Vallance. Mr Vallance, who took over from Ananda Mukherji as CEO & MD, completes one month in office on Friday. Mr Vallance believes the way forward for the BPO firm is to focus on its areas of specialisation, such as collections in the financial services segment, rather than spread itself across a number of service offerings.

The firm, an early mover in the domestic BPO market, is also now looking at Australia for business. In an interview with N Shivapriya, Mr Vallance talks about sensitivity around job losses and offshoring, its failed partnership with Metavante and why he believes an offshore-only BPO model will not work.

You had a headstart in healthcare much before other India-based BPO providers through your MedAssist acquisition. How do you plan to leverage that?

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WNS Global Services to invest USD 15-mn to open new centers

Wednesday, August 25th, 2010

MUMBAI: Leading global BPO player, WNS Global Services, plans to invest USD 15-million to open new centers in India in 2010, a top company official said.

The NYSE-listed WNS is serving 200-plus global clients from 21 delivery centers world-wide.

“In 2010, our capex is expected to be around USD 15- million and a lot of it will be invested in new centers in India. WNS is a global company and India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view,” WNS Global Services Group CEO, Keshav R Murugesh, told PTI here.

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BPO managers told to improve ties with teams

Tuesday, August 24th, 2010

CALL CENTER and outsourcing managers should invest more in building “cordial relationships” with workers to lessen the attrition rate, according to executives of two local business process outsourcing (BPO) companies.

Marife B. Zamora, Convergys Philippines, Inc. vice-president and country manager, told BusinessWorld on the sidelines of an industry forum that employees should be treated as firms’ biggest investments.

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TCS BPO bags HR excellence honors at Asia’s best employer brand awards 2010

Thursday, August 19th, 2010

TCS BPO Services, the business process outsourcing arm of Tata Consultancy Services (TCS), the IT services, business solutions and outsourcing firm, has won six awards for outstanding HR leadership at the recently concluded Asia’s Best Employer Brand Awards 2010 in Singapore. TCS BPO was nominated across six different specialty areas of HR excellence and was recognized among the frontrunners across Asia Pacific in all six of these categories, receiving the Award for Talent Management, Award for Excellence in HR through Technology, Award for Continuous Innovation in HR Strategy at Work, Award for Innovation in Recruitment, Award for Innovative Retention Strategy and Award for Excellence in Training.

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From burgers to cereals: BPO firm goes healthy

Tuesday, August 17th, 2010

MANILA, Philippines – Convergys Corp. has started a nationwide campaign to make its employees eat healthy as regular mealtimes and high consumption of fast food, coffee and alcohol characterize the diet of workers in the business process outsourcing (BPO) industry.

The company signed a “mutual wellness pledge” with consumer giant Nestle to implement its “Win with Wellness” campaign with the latter’s “Show off Your Shape” program.

Here, employees were asked to replace their breakfast and one other meal with whole grain cereal for 14 days, and to take snacks that are low in fat such as fruits, vegetables and yogurt.

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Tags: Asia Pacific, Call Center, Outsourcing Provider, Philippines
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Aditya Birls expands BPO operations

Friday, August 13th, 2010

Aditya Birla Minacs, the business process outsourcing (BPO) arm of the USD 28 billion Aditya Birla Group, expanded its operations in Eastern India with the inauguration of its 31st and 32rd delivery centers in Kolkata and Ranchi respectively.Both the facilities were inaugurated by Navanit Narayan, chief service delivery officer, Idea Cellular Ltd, said a press release.

Speaking at the launch, Navanit Narayan said, Yet another step in our growing partnership and engagement with Minacs, the launch of these two centers will help us address the customer and business requirements of Idea in Eastern India. The talent available in both Kolkata and Ranchi along with Minacs robust Connect India model will further augment our customer service in the region.

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RCG IT Named to Global Services 100 List Again

Thursday, August 12th, 2010

RCG Information Technology (www.rcgit.com) announced that it has been named as a 2010 Global Services 100 provider for the fourth year. Conducted by Global Services in association with NeoAdvisory, the globalization and sourcing advisory firm, the Annual GS100 study identifies the top 100 Information Technology (IT) and Business Process Outsourcing (BPO) service providers throughout the world. The GS100 model for analysis is based on four primary pillars: Management Excellence, Customer Maturity, Global Delivery Maturity, and Breadth of Services Portfolio.

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