Outsourcing Age

Ayala Land to build more BPO buildings, cites demand rebound

Wednesday, September 1st, 2010

PROPERTY GIANT Ayala Land, Inc. plans to hike office spaces for business process outsourcing (BPO) firms in the next few years given renewed demand, its top executive said.

More office spaces will be available in the next few years as Ayala Land taps provinces for further expansion. “An example is our BPO building in Iloilo and Bacolod [in Negros Occidental],” Ayala Land President Antonino T. Aquino told reporters late last week.

At end-2009, Ayala Land had a total space for lease of 347,000 square meters (sq. m.), of which 67% were occupied as of end-June, up from 58% in the same period last year.

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Tags: Business Process Outsourcing, Environment, Philippines, Strategic Outsourcing
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Quintiles widens choice by outsourcing voluntary perks

Thursday, August 5th, 2010

Quintiles has outsourced its voluntary benefits scheme to enhance the offering to its 2,000 UK employees.

The bio and pharmaceutical services firm replaced its in-house discount scheme with one supplied by Edenred that offers staff a broader choice of benefits.

Quintiles conducted a survey of employees’ views of its benefits, and found that its previous discount scheme was not highly valued by workers.

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Tags: Options, Strategic Outsourcing
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GM Renews Massive Outsourcing Deal with HP

Tuesday, August 3rd, 2010

General Motors today said it has renewed its multi-year agreement to acquire a wide range of IT services, including support for manufacturing software, from Hewlett-Packard Co.

HP valued the five-year deal at $2 billion.

The renewal, which comes a year ahead of schedule, covers a scope of work that is “similar” to the IT services that HP currently provides to GM, said Mark Collins, HP Enterprise Services’ vice president of the General Motors account, in an interview with Managing Automation. Collins declined to specify how the new deal differs from services HP has traditionally supplied to GM. He did, however, say that the contract calls for HP to deliver some applications and other services faster “to help GM support its business.”

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Tags: Outsourcing Deals, Outsourcing Services, Relationships, Service Providers, Strategic Outsourcing
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Scottish Water sources £28m deal with Fujitsu

Thursday, July 29th, 2010

Scottish Water has signed an eight year deal worth £28m with Fujitsu Services.

The utility company expects the agreement to generate savings of 20 per cent, as Fujitsu takes responsibility for IT infrastructure and service desks. The contract will require Fujitsu to support 4,000 employees based in offices around Scotland, as well engineers and remote workers.

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Tags: Business Deals, Business Process Outsourcing, Outsourcing Provider, Strategic Outsourcing
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Ericsson Lands China Mobile Deal

Friday, July 23rd, 2010

In the largest outsourcing deal of its kind to date in the Asia-Pacific Region, Ericsson said it will take over network operations and management for China Mobile in Hebei Province, China – a region of 70 million people surrounding Beijing, the capital.

The deal marks a triumph for Ericsson, whose fastest-growing business is its network outsourcing division, but which has struggled to strike such deals in China, where stringent worker-protection laws make it difficult to lay off employees affected by outsourcing agreements.

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Tags: Business Process Outsourcing, Infrastructure Issues, IT, Outsourcing Provider, Outsourcing Services, Strategic Outsourcing
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HCL signs outsourcing deal with Al Majdouie Group

Thursday, July 15th, 2010

HCL Technologies has recently signed an outsourcing agreement with the Al Majdouie group hailing from Saudi Arabia.

The contract, whose terms are for seven years, allows HCL to provide IT services to Al Majdouie, for a sum which has not been revealed yet.

The agreement needs the IT services to aid in making a progress in the infrastructure, running and managing the Oracle’s business suite, and also provides with disaster recovery services.

(more…)

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Tags: 1: Outsourcing, Outsourcing Provider, Outsourcing Services, Strategic Outsourcing
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BNY Mellon Asset Servicing Receives Outsourcing Contract From Rainier Investment

Friday, July 9th, 2010

BNY Mellon Asset Servicing has received a new outsourcing contract from Seattle-based Rainier Investment Management.

BNY Mellon said it will provide a range of outsourcing support, including accounting, performance measurement, account opening, account reconciliation, client reporting and client billing to Rainier Investment.

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Tags: Business Process Outsourcing, Desk Functions, Outsourcing Contracts, Outsourcing Services, Service Providers, Strategic Outsourcing
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Careline Services – New owners for outsource company

Thursday, July 1st, 2010

Careline Services, the outsource company , have announced that BPO company Hinduja Global Solutions (HGSL) have acquired 100 per cent stake in the company with plans to expand its operation in the European market.

Commenting on the acquisition  Hinduja Global Solutions CEO Partha Sarkar said, “This acquisition would act as a launch pad for HGSL to enter the UK and European markets, and will also be a platform to cross-sell its global delivery model to Careline’s European client base,” the city-headquartered HGSL said in a statement.

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Tags: Acquisitions, Options, Outsourcing Provider, Strategic Outsourcing
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The age of journalistic outsourcing

Monday, June 21st, 2010

In a seventh-floor conference room festooned with framed articles and journalism awards, Managing Editor Gordon Witkin leads the morning discussion of stories his staff is pursuing.

Their latest scoop–on members of Congress dumping their BP stock–”was a big success,” he says. “It was in an AP story that sent it everywhere, including Yahoo and Google News.”

On the front burner, a dozen staffers around the table explain, is a joint series just approved by the New York Times. A piece under way with The Washington Post is being edited. There was a “tough conference call,” says international director David Kaplan, with eight London producers on a 10-segment project with the BBC.

(more…)

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Tags: Business Process Outsourcing, Options, Outsourcing Services, Strategic Outsourcing
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