Outsourcing Age

Infosys BPO unit sees faster FY11 revenue growth

Friday, June 25th, 2010

The back-office outsourcing arm of Infosys Technologies (INFY.BO), India’s No. 2 software firm, sees faster sales growth in the year ending March 2011, on rising demand from existing clients and new client additions, its chief said on Thursday.

However, wage hikes and competitive pricing pressures are likely to pressure net profit margins, which is seen at 20-22 percent compared with 22 percent a year earlier, D. Swaminathan, chief executive of Infosys BPO, told reporters.

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Tags: Business Process Outsourcing, Environment, Local Market, Profits, Service Providers, Target
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MphasiS launches BPO operations in Raipur

Thursday, June 24th, 2010

NEW DELHI: IT firm MphasiS on Tuesday announced the launch of a 500-seater Business Process Outsourcing (BPO) centre in Raipur, Chhattisgarh.

To start with, the centre will provide services to telecom operator Idea Cellular.

The Raipur centre, to be part of a network of centres in the region, would work closely with MphasiS’s Indore Hub, the company said in a statement.

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Tags: Business Process Outsourcing, Business Process Outsourcing Bpo, Local Market, Offshore Outsourcing, Target, Workforce
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Apax takes lead stake in Tivit

Monday, May 17th, 2010

Apax Partners has highlighted private equity’s growing appetite for emerging markets by acquiring a majority stake in Tivit, a Brazilian IT services and business process outsourcing provider, in a deal valuing the company at R$1.7bn ($950m).

The buy-out of Tivit would be Brazil’s biggest private equity deal, according to Dealogic, as the country’s strong economic growth and wealth of natural resources continues to attract the world’s biggest buy-out groups.

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Tags: Acquisitions, Environment, Options, Target
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Pearson airport, IBM ink $130M outsourcing deal

Friday, May 7th, 2010

The Greater Toronto Airports Authority (GTAA) has outsourced its entire IT infrastructure to IBM Canada so that air carriers will now be billed by IBM on a unique per use basis based on business metrics. It’s an incentive for air carriers to change their airport operations

The Toronto Pearson Airport has inked a five-year, $130-million deal with IBM Canada Ltd. that will outsource the management of critical operations like ticket kiosks, passenger and baggage check-in, and aircraft gates.

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Tags: Business Process Outsourcing Bpo, IT, Options, Outsourced, Outsourcing Contracts, Service Providers, Target
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Preston residents reject outsourcing buses

Tuesday, May 4th, 2010

Residents at a special town meeting Thursday unanimously opposed outsourcing the school’s transportation, a cost-cutting move under consideration by the Board of Education.

“I think we need to stick with the bus drivers,” resident Kathleen Rabon said. “I trust the bus drivers, I like the bus drivers, and I wouldn’t feel comfortable having somebody else drive (children) to school.”

The school board couldn’t say exactly how much outsourcing would save. It would depend on what service the town will receive. Some projections showed a 5 percent reduction in costs, although many of the 75 residents present questioned the savings.

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Aegis to raise headcount by 11,000 this fiscal

Thursday, April 29th, 2010

Aegis, the back office outfit of the Ruias-owned Essar Group, plans to add around 11,000 employees to its rolls this fiscal, according to a top company official.

Currently, the company has a little over 39,000 employees working across 10 countries. “We are looking at having 50,000 employees by the end of this fiscal. The new hiring will be conducted across geographies such as India, the Philippines, the US, and South Africa,” the Managing Director and Global CEO of Aegis, Mr Aparup Sengupta, told Business Line.

The $600-million revenue-earning company provides voice and non-voice BPO services in verticals such as telecom, banking/financial, insurance, healthcare and travel. For this fiscal, it is keen to employ both freshers and experienced hands.

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IT cos should not resort to poaching: Nasscom

Thursday, April 29th, 2010

NEW DELHI: The HR practices of companies in the $60-billion strong IT-ITeS sector came under fire from Nasscom on Tuesday for resorting to poaching via ‘strong’ employee referral programs.

The IT-BPO industry directly employs about 2.3 million employees. IT companies often resort to poaching for meeting short term demand of employees, as they bag projects.

“Often we have seen IT companies resorting to very ‘strong’ employee referral programs to meet their short-term project resource obligations. This leads to exit of entire teams from other companies working on important projects,” Nasscom president Som Mittal said.

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Tags: Business Process Outsourcing, Environment, India, Procurement Outsourcing, Target, Workforce
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Charles River buys WuXi PharmaTech in $1.6 billion deal

Wednesday, April 28th, 2010

Charles River Laboratories International, a provider of research models and associated services of preclinical drug development, is to buy US-listed Chinese drug research and development outsourcing company Wuxi PharmaTech in a $1.6 billion cash and stock deal.

The new company will retain the name Charles River and offer an expanded portfolio of products and outsourcing services to multinational pharmaceutical, biotechnology and medical device companies, and to academic and government institutions.

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Tags: Acquisitions, Business Process Outsourcing, Outsourcing Services, Target
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The Outsource Group Acquires Health Care Legal Services

Wednesday, April 28th, 2010

ST. LOUIS, MO — The Outsource Group, a national leader in healthcare revenue cycle management, announced today it has acquired Health Care Legal Services (HCLS), a California-based company that specializes in helping patients determine if they are eligible for government reimbursement programs in order to pay for healthcare costs. This acquisition is part of the company’s plan to expand its geographic footprint of eligibility services, and Medi-Cal in California represents an important aspect of that strategy.

HCLS has served hospitals in California for more than a quarter-century. Currently, the firm’s client base consists of 74 hospitals, including 28 with Kaiser Permanente — the country’s largest non-profit healthcare organization. HCLS employs a staff of 85, working on site at client hospitals or in the company’s offices located in Santa Ana and Concord, California.

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